Job Description

About the role

To works across an area (Delivery Unit) or on a major project to support the operations teams to consistently deliver to the required quality - to achieve 'defect free delivery' and 'right first time'. Also, to undertake operational audits for the Business Unit to check compliance with procedures and good practice

and identify opportunities for improvement.



To be the Delivery Unit (or project) expert practitioner to provide 'hands on' specialist support and be part of the England & Wales network of Quality Managers to drive

improvements.

What you'll be doing

To support the SBU/ Business Unit plans for delivering Quality Products and Services right first time every time


(both direct labour and through the supply chain), to support the external quality certification process and to drive the "Elimination of Waste", "Right First Time" and reduction in the "Cost of Quality" all through:



Developing and supporting the delivery of specific Project and/or SBU Quality Action Plans

Quality management planning (including contract quality plans and industry specific plans e.g. NHSS, gas, water, Building Safety Bill etc.)

Ensuring that the Projects produce Quality Management Plan(s) and associated processes that deliver right first time and handover deliverables to project specification and requirements

Challenging current systems and processes to ensure best practice and continual improvement

Ensuring the development, maintenance and application of appropriate content for the BMS to meet the needs of the business whilst aligning with the BBUK requirements

Ensuring that project teams are checking against specifications and drawings, raising on BIM360 Field, raising defects/NCR's and tracking the close out of issues - in both supportive and independent audit roles

To be 'hands on' in supporting and advising projects on the QA processes and activities to achieve the right
quality

Driving the UK Quality metrics and monitoring and reporting on Divisional/SBU business performance relating to Quality and agree (and monitor) management actions to drive performance improvements
Ensuring the business is compliant with ISO 9001 and other client/industry/Divisional/SBU quality related
requirements

Ensuring business has processes in place to meet gated lifecycle Quality BMS requirements

Interfacing with audit function to support local processes

Supporting the business unit external accreditation process (including ISO9001, ISO14001, OHSAS18001
and industry licences) to ensure it is able to operate in its chosen sector

Undertaking investigations and implement effective root cause analysis where applicable

Representing the business in Customer and external Quality interfaces

Where required development of appropriate content for the business management system

Supporting quality related improvement initiatives

Providing advice and coaching on Quality issues

Organising and the delivery of Quality related training to equip the business with the skills to drive improvements in Quality performance

Interfacing with audit function to support locally where required

Interface with the aftercare teams to gather information on common problems and feed back into operations to
ensure lessons learnt are captured and shared

Supporting contracts to ensure they are compliant with Balfour Beatty & contract specific requirements

Providing Quality advice to our supply chain

Providing Quality input to the tender development and bidding process

Independently auditing projects, processes or supply chain members to identify area of non-compliance and
opportunities for improvement

Implementing systems and processes at project level and supporting teams in their use of the processes

Supporting teams in their implementation of the Company's Perfect Landings approach

Who we're looking for

An understanding of and commitment to Quality Assurance and Quality Management


Confident in working with Senior Management and able to challenge existing ways of working to support business improvement

Able to build strong relationships with Business leadership, delivery teams and project managers.

Substantial practical experience in quality management in Divisional/SBU sectors.

The ability to coach and develop staff in key quality management skills and build a quality management

framework & KPI measurement.

Demonstrated root cause analysis and problem resolution capability.

Has an ability to gather, analyse and evaluate facts.

Pays attention to detail and sees things through to completion.

Can deliver reports orally and written in an objective and persuasive manner.

Has good interpersonal and communication skills and acts in an independent and professional manner

with the ability to influence others including senior management.

Is a self-starter who manages their own time and seeks to add value to their function.

Has an enquiring and questioning approach to audit work.

Can work within a multi-discipline team.

Able to command respect across the business

Is good at building relationships and can influence effectively.

Can demonstrate initiative and resilience.

Knowledge and experience within the sector


Competent user of modern office computer systems e.g. Microsoft Office

Why work for us

Day in, day out, our teams deliver some of the UK's most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package that's right for you and your life. Here are some of our key benefits:


Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow. 25 days paid annual leave (pro rata) Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave Pension, share incentive plan, volunteering leave, recognition schemes and much more...

About us

Balfour Beatty's Major Projects business is delivering some of the UK's most complex and iconic infrastructure projects including HS2, the new high-speed railway and the first nuclear power station in a generation, Hinkley Point C. Using the latest technology, we're driving productivity and creating a lasting legacy by delivering sustainable solutions that strengthen communities.



From consultancy and design, to all aspects of construction and maintenance. We have the proven expertise to deliver large-scale projects safely and successfully.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion



To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.



As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/



We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: candidaterecruitmentqueries@balfourbeatty.com



Job Reference: BBUK13751