Job Description

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Description

St James was established in 1996, originally as a joint venture between the Berkeley Group and Thames Water. A wholly owned subsidiary of Berkeley Group since 2007, the company has established a reputation as a design conscious developer regenerating brownfield sites and transforming them into attractive developments, whose design not only creates desirable places to live but also has a positive impact on the immediate area.


St William, a joint venture between National Grid and Berkeley Group, is redefining urban regeneration by turning industrial sites into sustainable, thriving communities across London and the South of England. With the backing of two industry leaders, we tackle some of the most complex technical projects, delivering high-quality developments where people love to live.###

The role

Targeting, appraising, training, motivation and personal development of site-based sales staff and office-based administration staff Management and organisation of the Sales & Marketing suite and related administrative functions Maintenance and compilation of all reservation records and sales activity Manage sales team rota in line with business operating hours Record and collate commission claim paperwork on due dates Record, collate and maintain all staff records of holidays/sickness and any related information which the company may require Ensure all sales related paperwork and systems are managed to the company's standards and requirements To research the marketplace and use the data to sell above the competition To effectively manage a sales database to optimise sales opportunities To generate potential sales leads in addition to those created by marketing activity To apply effective selling skills in order to exceed required profitable sales targets To progress secured reservations to completion To anticipate and manage the threat of cancellation and minimise the cancellation rates To ensure a smooth journey for the customer and the company during the legal process To effectively manage all customers and deliver excellent customer service To effectively manage and resolve any customer complaints To represent St James & St William to the highest possible standards of business Build team confidence, act on signs of stress early Build strong commitment within the team to deliver the best outcomes for our customers Gain buy-in from others using clear, concise communication Build collaboration amongst team and peers, resolve issues swiftly Share knowledge, coach and provide motivational feedback Harness new ideas and realise change through the team Manage the team's workload to deliver the best quality outcomes first time Harness information and people to make a positive impact on safety and the business
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Experience required

Extensive knowledge and experience of New Homes/Residential Sales and Development market Experience in collating market research and competitor analysis Experience driving high performance from a team, ensures quality delivery is right first time
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Why join us?

25 days annual leave, increasing with service to 33 days. Health and wellbeing benefits including Private Medical Insurance. Lifestyle benefits including access to an online discount platform. Berkeley Foundation volunteer day. Private pension plan. Group life assurance.
The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.

Internal applicants:

If you're an internal applicant, please ensure you've informed your line manager of your intention to apply for this position.###

About Berkeley Group

Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life.



We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all of our stakeholders.

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

We have a diverse workforce and culture rooted in attention to detail, effective communication, a sense of fun and a huge feeling of ownership and pride. With a commitment to innovation, sustainability, and customer satisfaction, we have become synonymous with exceptional design and meticulous attention to detail.