Job Description

Location:

Community Ventures (CVL) hub in Thorntree, with occasional community based work

Purpose of the role:

To provide strong administrative, data and customer support for CVL's Thermal Comfort Project so that the team can deliver high quality support and maintain the evidence needed for payment in arrears, results based grant claims and social investment reporting.

Key responsibilities:

First point of contact

Handling incoming telephone, email and in person enquiries about the project, providing clear information and a welcoming response to residents and partners.

Scheduling and coordination

Booking and confirming home visits, workshops, events and in home works appointments, ensuring that staff diaries are up to date and residents receive clear information about dates and times.

Data entry and case management

Maintaining the project database and case management or CRM system, entering referrals, contacts, measures installed and outcomes in a timely and accurate way.

Monitoring and claims support

Supporting the Project Manager to prepare monitoring returns and results based claims for the Energy Redress funder, including collating data, checking completeness and preparing simple summaries.

Reporting and documentation

Helping compile case studies, feedback summaries and basic charts or tables for internal reports, board papers and external funders such as Key Fund.

Communications and materials

Preparing standard letters, texts and information packs for residents, and keeping printed materials and forms up to date and available for the team.

Stock and logistics support

Tracking stock levels for winter warmth kits, internal thermal efficiency kits and

printed materials, and liaising with the Construction Manager on orders, deliveries and storage.

Finance administration

Matching invoices, receipts and purchase records to the project budget and claims schedule, and passing information to the finance team in an organised way.

General project support

Providing wider administrative support to the Thermal Comfort Project team as required, including minute taking for meetings, room booking and simple event logistics.

Person specification:

Essential

Strong administrative experience in a busy office, project or service environment. Excellent organisational skills and attention to detail. Confident user of Microsoft Office and comfortable learning new systems such as databases or CRM tools. Ability to manage competing demands and deadlines, and to keep calm and organised under pressure. Clear and friendly communication skills, especially by telephone and email. Understanding of confidentiality, data protection and safeguarding requirements, and willingness to follow CVL procedures. Commitment to CVL's mission and to treating all residents and partners with respect.

Desirable

Experience working in a charity, housing, advice, health or community based organisation. Experience of supporting contract or grant monitoring and reporting. Knowledge of the local area and communities in East Middlesbrough.
Job Types: Fixed term contract, Part-time
Contract length: 21 months

Pay: 21,008.00 per year

Expected hours: 30 per week

Work Location: In person