Job Description

The Project Support Coordinator is responsible for the planning, scheduling, and coordination of deliveries and installations, as well as supporting the sales and project management teams in delivering efficient and timely service to clients. The role includes administrative, scheduling, and client liaison responsibilities and requires strong organisational and communication skills.

Key Responsibilities

Delivery Planning & Scheduling:

Plan and schedule all deliveries weekly using the TP tool. Book delivery slots with clients, ensuring confirmation is received at least 7 days before installation. Create shipments in the MOVEX MRP system and maintain weekly planning sheets.
Installer Coordination:

Book and coordinate fitters/installers to align with delivery schedules.
Order Management:

Handle order amendment requests, including rescheduling and related impacts (manpower, storage, re-delivery charges). Communicate changes effectively to Sales and Customers.
Client Communications:

Liaise with clients regarding delivery bookings, installation dates, and confirmations.
Documentation & Compliance:

Provide support with RAMS (Risk Assessments and Method Statements) as required.
Sales & Quote Support:

Act as the first point of contact for small or complex quotes when Sales or Sales Support teams require assistance with Delivery & Installation (D&I). Support in preparing quotes for D&I and smaller project scopes.
Project Support:

o Manage smaller or complex projects where a Project Manager is not assigned.

o Responsibilities include:

Conducting site surveys, when necessary Providing quotes for D&I Booking deliveries with clients Coordinating with third-party suppliers for on-time delivery Acting as the main lead on assigned projects
Required Skills & Experience:

Proven experience in logistics, delivery scheduling, or project coordination roles Strong knowledge of planning tools and ERP/MRP systems. Ability to manage multiple stakeholders and deadlines Clear and professional written and verbal communication Experience working with installers, third-party suppliers, and internal sales teams Good attention to detail and organisational skills Proficient in Microsoft Office (Excel, Outlook, Word)
Desirable Attributes:

Experience in a delivery & installation environment Familiarity with RAMS documentation and compliance Customer-focused with a proactive problem-solving mindset Ability to work independently and take initiative
Job Types: Full-time, Permanent

Pay: 38,000.00-400,000.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Paid volunteer time Private medical insurance
Work Location: In person