Job Description

Join an organisation where your work truly matters.

At Community Matters, we believe that project management can be a powerful tool for social change.

As a

Project Support Officer

, you'll play a vital role in delivering meaningful initiatives that support the health and care workforce, with a strong focus on inclusivity, sustainability, and partnership.

What you'll do:

Provide high-quality administrative support for a range of projects Help plan, monitor, and report on project progress and finances Liaise with partners, commissioners, and stakeholders Support training sessions, meetings, and communications Assist in tracking risks, issues, and project outcomes

What we're looking for:

A motivated individual with experience in supporting projects Strong organisation, communication, and IT skills Someone who is flexible, diplomatic, and solutions-focused A team player who can manage tasks independently Ideally, someone with an interest in public sector or health and care

Why join us?

At Community Matters, we offer more than just a job. We provide a welcoming and collaborative environment where everyone's contributions are valued. We're committed to your growth and wellbeing, and we work hard to ensure our projects have lasting positive impact.

Apply now and be part of a team that's improving lives - one project at a time.

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Community Matters

Community Matters is established as a management consultancy in 2010. We provide programme and project management support to a wide range of clients from public, private and voluntary sector, with a specialism in health and care workforce planning and development in particular Training Hubs.

At Community Matters we are dedicated to making a positive impact on the communities we serve. Social responsibility is not just something we do as an add on to our day-to-day work: it is at the centre of everything we do. We strive to create meaningful connections and drive tangible change that impacts on local communities. Our work is about fostering inclusivity, empowerment, and sustainability in everything we do.

Embracing diversity and encouraging innovation is at the heart of our organisation; we value the unique perspectives and talents each team member brings to the table. Our team is built on open communication, mutual respect, and a supportive environment where everyone can develop both personally and professionally. The wellbeing and development of our employees is our top priority.

Joining Community Matters means contributing to meaningful projects that have a real, lasting impact on our communities. Here, you'll find a dynamic and inclusive workplace where your ideas are valued, your voice is heard, and your potential is nurtured. If you're passionate about making a difference and thrive in a collaborative environment, we invite you to explore the opportunities awaiting you at Community Matters. Together, through trust, innovation and quality, we can improve opportunities for all.

Job Summary

The Project Support Officer will provide high-quality administrative and coordination support across multiple projects and programmes led by Community Matters. The role is essential to ensuring smooth delivery of day-to-day project activities, supporting the team through effective planning, logistics, and communication.

The role of project support officer includes expert advice and support to the projects and programmes, including operational delivery of defined project activities. The key functions of this role are:

Administrative and Logistical Support

Arrange and coordinate meetings, including scheduling, booking venues, arranging catering/refreshments, and preparing agendas and minutes. Maintain accurate records of discussions and decisions, and follow up on agreed actions. Support with organising training sessions and liaising with trainers and participants. Ensure key project documentation is up to date, well organised, and accessible.
Project Coordination

Support project planning and implementation to ensure timely delivery and achievement of key milestones. Develop action plans that identifies tasks, owners and realistic deadlines. Monitor project progress and contribute to status reports for internal and external stakeholders. Support with risk and issues tracking and escalate concerns as needed.
Stakeholder Engagement

Identify, engage and liaise with project partners, commissioners and wider stakeholders. Use communication and influencing skills to build relationships and support project delivery. Represent Community Matters in meetings and consultations where appropriate.
Finance and Reporting

Monitor project budgets and liaise with finance teams to track expenditure. Support accurate invoicing and ensure timely payments to suppliers or partners. Provide financial updates to project leads as required.

Key Working Relationships

The post holder will be required to:

Develop and maintain effective and constructive working relationships with internal and external stakeholders, project sponsors, commissioners and contract managers within the project, as well as service-based officers and 'professional' support services (HR/Finance etc). Support the implementation of assigned projects; collate and provide data and information as required. Represent Community Matters and any relevant contracting organisation in communication and consultation with relevant stakeholders. This may require negotiation both internally and externally, and involve supporting the resolution of complex problems and conflicting priorities using tact and diplomacy. Support implantation of project-monitoring systems that will provide accurate and timely information about projects' progress. Present information and issues, explaining highly complex issues to a wide range of internal and external stakeholders. Report regularly to Senior Project Support Officer, providing credible, accurate and timely information. Raise any developments, issues or new risks that could impact on projects, or pose a risk to Community Matters or the contracting organisation. Recognise, identify and seek new business opportunities for Community Matters.

Functional Responsibilities

Project Support

Support project boards and steering groups by organising meetings, including setting meeting dates, booking venues, taking professional and accurate records of discussions, monitoring the completion of actions, and chasing members to ensure they complete actions they own. Support the programme managers to undertake detailed project planning to ensure projects are delivered on time and to budget, and deliver their anticipated benefits. Support measuring projects' impact and ensure lessons learnt are fed back into a process of improving the way projects are developed and delivered. Support programme managers for effective risk management and issue resolution for projects. Ensure key project documentation are updated with appropriate version control systems, and kept in an accessible and agreed format. Manage a risk and issues tracking mechanism and its proactive resolution and escalation processes. Work with providers to investigate the causes of any variance from target/plan and proactively contribute to the implementation of solutions.
Financial and Physical Resources

Provide regular reporting on the targeting of resources and monitoring their implementation from a value for money perspective. Monitor project budgets, and in the event of deviation recommend appropriate remedial measures.

Person Specification

Qualifications /training

ESSENTIAL: Project management qualification/ training or equivalent relevant experience

DESIRABLE: A degree or equivalent experience in a relevant field

Experience

ESSENTIAL: Supporting projects successfully, with demonstrable achievements

ESSENTIAL: Working across organisational boundaries and developing partnership approaches

ESSENTIAL: Working with senior and chief officers, establishing effective working relationships

DESIRABLE: Management experience

DESIRABLE: Successful applications to external funding bodies

DESIRABLE: Project management experience

DESIRABLE: Supporting education and training projects and/or apprenticeships

Skills/abilities

ESSENTIAL: Minute taking and formal record keeping

ESSENTIAL: Strong communication & presentation skills

ESSENTIAL: Ability to adopt diplomacy and tact whilst resolving issues

ESSENTIAL: Ability to secure commitment and cooperation from others

ESSENTIAL: Excellent IT skills - to present work professionally and manage data

ESSENTIAL: Ability to prioritise and manage own workload

ESSENTIAL: Excellent organisational skills

ESSENTIAL: Able to provide constructive feedback

DESIRABLE: Research and data analysis

DESIRABLE: Ability to support strategic thinking and policy development

Knowledge

ESSENTIAL: Fundamentals of project management

ESSENTIAL: Microsoft suite of programmes

DESIRABLE: Understanding of health or social care settings

DESIRABLE: Understanding of apprenticeships

Qualities

ESSENTIAL: A positive attitude towards working in partnership to achieve outcomes

ESSENTIAL: Tact and diplomacy

ESSENTIAL: Commitment to equal opportunities

ESSENTIAL: Flexible and self-motivated

ESSENTIAL: Innovation

Special

ESSENTIAL: Occasional evening and weekend working may be required

ESSENTIAL: Ability to travel

Job Type: Part-time

Pay: 27,000.00 per year

Expected hours: 22.5 per week

Benefits:

Additional leave Company pension Cycle to work scheme
Application question(s):

Are you willing to commute to and work from our office in Wood Green on designated office-based days?
Work authorisation:

United Kingdom (required)
Work Location: In person