Job Description

About the Role

We have a fantastic opportunity for an experienced individual to join the Property Team as a Property Customer Support Coordinator.

35 hours per week

12 months FTC

Please note this role is office based.

The post-holder will provide a generic front-line customer support service dealing with customer queries in a responsive, sensitive and professional manner to ensure the best possible service is provided.



The role will undertake the reporting of repairs and property maintenance related matters which require scheduling, liaison and strong communication with tenants and staff.



The role will diagnose repairs, plan and communicate to the right people, to ensure we maintain excellent customer satisfaction levels, while also maintaining value for money.



You will deliver the service to our tenants via various communication methods, such as inbound and outbound calls, emails and through the CCHA app.



You will work in a fast paced environment with the ability to problem solve, take ownership and strive for resolutions at the first point of contact.

About You

The successful candidate will be an excellent communicator with relevant customer service experience, ideally within the Housing Sector. They will be self-motivated and confident in challenging the work of others in order to drive quality and improve service delivery for our tenants.

Our Shared Values

At CCHA, values and diverse thinking as just as sought after as technical skills and qualifications. Our values are embedded throughout the organisation. They set out how we work together and how decisions are made. Here at CCHA we live our values by being:


Caring | Respectful | Trusting and Trustworthy | Honest |Brave | Yourself

The job description will download in PDF format. To request an alternative format, please get in touch.

Property Customer Support Coordinator

Application & Interview Guidance

The guidance will download in PDF format. To request an alternative format or language, please get in touch.

Application guidance Interview preparation




If you require this information in an alternative format, please contact us.


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