Job Description

The Opportunity



We are seeking an experienced Property & Estates Management Officer, time served in a similar technical role within a housing or customer focused environment. You will support our two award-winning companies to make a real difference to peoples lives, homes and communities across North Wales, specifically the Flintshire area.



Who are we looking for?



To succeed in this role, you must be genuinely passionate about making a difference to our residents and able to use your initiative to deliver top-quality customer service. You should have a positive and flexible attitude, with strong values that align well with WWH values. As a confident communicator, we expect you to put the customer at the centre of our decision-making process. This involves engaging in What Matters conversations with individual residents and participating in Have We Listened consultations with groups to make informed decisions.



Were looking for someone with a strong customer-focused and empathetic approach, who can thrive both as part of a small, busy team and when working independently. Youll need to be confident in organising your own workload and making sound decisions.



The ideal candidate will bring a combination of technical knowledge, skills and personal qualities, including an in-depth understanding of property maintenance and the ability to diagnose and resolve common building defects/ issues as well as complete property surveys. Just as important are excellent customer service and interpersonal skills, as this role involves working directly with residents in their homes in a front-line housing setting.



You should hold a Level 4 qualification within the Construction Industry, or be willing to work towards one. Strong communication skills are essential, along with a commitment to delivering a high-quality, friendly, and customer-oriented service. We also value self-awareness and a drive for continuous improvement, both for yourself and those around you.



Finally, were looking for someone with a proven track record in the construction industry, a housing association, or a similar role, with the skills and experience to meet the responsibilities outlined in the role profile.



What will you be doing?



As a Property & Estates Officer you will be working on a patch across Wrexham and Powys local authorities, engaging with residents, staff and contractors as well as managing properties. Every day is different and varied and can be challenging.

The main responsibilities of the role include:

Identifying and resolving problems that residents have reported in their homes, including damp and mould inspections.



Undertaking stock condition surveys and assisting with future cyclical planned maintenance works for your patch.



Making sensible investment decisions about future works.



Undertaking fire risk assessments in blocks of flats (Training Provided).



Undertaking safety/ Compliance checks and assessing risk.



Proactively leading, managing and developing the team of site staff in line with the WWHG way.



You will enable the delivery of services to our residents by providing effective support to all departments and front-line staff within the Group.



For further information about the role please view the role profile in the attached recruitment pack.



Whats in it for you?



In return for your hard work, commitment and innovation, you will enjoy an environment focused on more than just competitive pay. Youll enjoy:



Salary 39,341 - 43,821 per annum.



Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.



25 days annual leave, increasing to 30 days with service the ability to buy and sell up to 5 days (pro rata), as well as, time off for volunteering, health screening and more.



9 Bank Holidays per annum, including an extra day at Christmas!



Opportunities to develop and grow,



Regular feedback, training and support from your manager and team,



Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit.



Where is the role based?



You will be patch based (Denbighshire/ Flintshire) but work from our office based in Ewloe, North Wales when required.



Who are Wales & West Housing (WWH)?



We are one of the leading housing providers in Wales; providing affordable homes and services to more than 24,000 residents in over 12,500 properties across Wales. We formed a Group company in 2011, to include Cambria Maintenance Ltd.



We employ over 450 staff at WWH and over 190 staff in Cambria, making us a major Welsh employer. As an organisation we adopt a systems thinking approach to the way we manage and deliver our services across the Group; it underpins the way in which we operate.



Want to find out more?



Why not arrange an informal conversation with Gareth Radcliffe, Regional Property & Estates Manager on 07765866892 / Gareth.Radcliffe@wwha.co.uk or you can find out lots more in the recruitment pack.



Apply now



Applying is easy, just click the blue button below and upload your CV and cover letter answering the following questions, using no more than 2 sides of A4, (Calibri font size 12):



Why are you interested in the role?



Please describe the skills, knowledge, and behaviors that make you a strong candidate for this role. Include specific examples of relevant experience, qualifications, or training. Additionally, highlight how you meet the essential and desirable criteria outlined in the role profile.



When providing us with your information, which we will use to assess fairly your suitability for the role, please ensure that you are clear and concise and give due regard to the information contained in the recruitment documents (advert, role profile, our culture, etc.). If we dont have clear evidence of your experience we will not be able to shortlist you.



You can present your supporting statement in any way you wish, however we ask that you limit the total length of both your CV and supporting document to 5 sides of A4.



If you require any more information about how to apply for this role, please speak to the Recruitment team at hr.recruitment@wwha.co.uk.



Successful candidates will be required to undertake a DBS check due to the nature of the role.

Similar job roles to this role may include:

Property Manager, Estates Manager, Facilities Manager, Property Surveyor, Building Surveyor, Asset Manager, Maintenance Manager, Property Maintenance Supervisor, Property Services Manager, Residential Property Manager, Housing Maintenance Officer, Property Operations Manager, Property Asset Manager

Closing date:

Sunday, 29th June 2025

Assessment date:

Friday, 4th July 2025