Job Description

About us

The Azets property team are responsible for managing all property related matters across AUK offices, which currently includes over 60 properties. We are a small close knit team, working remotely either from home or a local office of our choice. The team comprises of the Operations Director, Senior Operations Manager (Property), Facilities Manager, Health & Safety Manager and Senior Property Executive. We are responsible for ensuring that Azets offices provide a pleasant, fit for purpose and safe working office environment for staff. The team works collaboratively and supports each other to ensure everything is managed well and that all offices have the support they need.

The role

The Property Executives role is primarily to support the Senior Ops Manger and the Ops Director. A key aspect of the role is to take responsibility for the property email inbox. This is done using Freshdesk ticketing system. There are a wide variety of queries / issues that come in to the property team and sometimes they will be simple for the SPE to answer / resolve and others will require problem solving skills, investigation, tenacity to get the issue / query resolved. The SPE needs to know when to escalate a query / issue to someone else in the team. Another aspect of the role is to ensure that all property related documentation are accurately filed and recorded within our systems. No two days will be the same and it is a fast paced environment providing a wide variety of opportunities to develop knowledge and skills.

Key accountabilities

Key accountabilities include:


Property Freshdesk tickets - manage all incoming tickets, triage, answer / respond - deal with as much of the in-coming mail queries as possible. If not able to answer the query, then allocate to appropriate person as necessary. Follow up to ensure all tickets are dealt with and closed as quickly as possible. Property purchase orders and invoices / payment queries (ad hoc). Preparation of standing order forms for any property changes. Liaising with our external facilities management provider, Fisco, to ensure offices are receiving the best level of service and matters are being dealt with appropriately. LOLER Lift Inspections (Update tracker and file reports and assist offices with actions). MRI Management - maintaining property lease database (filing, checking and retrieving info as needed). Office move / refurbishment support - attend meetings and follow up on actions Ad hoc projects - as directed by Senior Ops Manager /Ops Director. Consumables supplier - contract management, complaints, order queries, core list management and order approvals Document Shredding contract - Assist with arranging deliveries / collections of shredding bins for new offices / office moves. Filing of all collection / destruction notes and day to day assistance if needed for local offices

Skills & experience

Experience of facilities management and office building compliance and/ or running an office environment will be advantageous Experience of raising PO's / invoice administration Strong written and verbal communication skills. Acting in professional manner at all times with respect to

clients and staff which includes both written and oral


interactions.
Ensures that all data is managed in accordance with all

legal and Corporate requirements.
Strong analytical skills with a high attention to detail. High degree of commercial & operational awareness of

data.
Has a 'can do attitude' - finds solutions Ability to work with business stakeholders at all levels. Experienced in the use of the Microsoft Office suite. Motivation and willingness to drive Azets required competencies and behaviours. Ability to meet deadlines and deliver quality. Ability to work in a fast-paced environment. A desire to ensure that operations run in an efficient and effective manner


Job Reference: AZ04683