Job Description

Salary

29,019 - 36,878 per annum (dependent on skills and experience).

Contractual hours

35

Basis

Full Time

Region

C-urb

Contract Type

Permanent
Full Time

Job category/type

C~urb office based staff

Date posted

20/10/2025

Job reference

CUPMAOCT25

Property Maintenance Administrator (Compliance)

Location

: This post is based at Link's Falkirk office.

Hours of Work

: 35 per week, Monday to Friday.

The Role

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.



Link is looking for a Property Maintenance Administrator (Compliance) who will contribute to the provision of a high quality service to all its customers. The needs of the customers will be met at their first point of contact and they will be provided with a proactive service. The Property Maintenance team are committed to achieving a 'right first time' response and the post holders will be key to this being achieved.



The Property Maintenance Administrator will be responsible for maintaining compliance servicing data and managing records in line with legislative requirements and document retention periods, including filing. The postholder will arrange compliance servicing appointments in line with procedural timescales and will act as a first point of contact for enquiries and complaints from customers and colleagues regarding the delivery of C~urb Property Maintenance compliance services.



The Property Maintenance Administrator will be flexible within the remit of the property maintenance service and will be able to resolve and advise on enquiries raised through any method of contact for both internal and external customers.

About You

As Property Maintenance Administrator you will be educated to standard grade level or equivalent (including English and Mathematics). You will have experience of providing administrative support in a service delivery role and experience of maintaining statistical, regulatory and legal records in both manual and electronic systems.



This role requires knowledge of compliance procedures and legal requirements and experience of providing a frontline service to a range of customers. As Property Maintenance Administrator, you will have knowledge of and commitment to providing excellent customer service. A high standard of IT literacy and intermediate knowledge of Microsoft office systems is essential and the postholder will have strong written and verbal communication skills. The Property Maintenance Administrator will have excellent organisational skills with flexibility to provide a proactive and responsive service.



In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link' s values; Responsibility, Empathy, Social Impact, Participate, Equality, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What's in it for you?

As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.



As a Link employee, you'll likely benefit from the following:



Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme


35 days' holiday per year (inclusive of public holidays) pro rata plus an additional 1 day pro rata holiday per year after 1 years' service up to a maximum of 40 days per year


Opportunity to buy and sell holiday days


Enhanced company sick and family friendly pay


Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership


Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options


Access to an Electric vehicle leasing scheme, subject to the terms of the scheme


Life assurance scheme providing death in service benefits to named beneficiaries


Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services


Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being


Annual flu vaccination


Access to a savings and borrowing scheme


Cycle to work scheme


Travel season/travel ticket loan and much more!


For a full list of benefits available to employees, please see the following link - https://www.linkhousing.org.uk/what-we-do/work-for-us/



You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

This post is subject to a Level 1 Disclosure Check.

Closing Date: 11:59pm on Sunday 2 November 2025.

Interview Date: Interviews are being held on Monday 10 November 2025 at Link's Falkirk Office.

How to Apply

Our online application method is the most efficient way to apply and can be started by clicking the "Apply Now" button below. You must complete an application form to be considered for any of our vacancies but you don't need a CV to apply for our positions. Also, if you aren't sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the 'My Applications' tab of the vacancy search page and entering your username and password.



We can offer suitable alternative methods to apply if requested including although not exclusively; hard copy, Braille and audio. You can request these by emailing our Resourcing Team at jobs@linkhaltd.co.uk and detailing which format you would require.

Please note that CVs will not be considered.

Please note should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. The terms and conditions are outlined in the advert above, and in the job description.



Link is an equal opportunities employer and we welcome applications from all sectors of the community. Our offices are fully accessible to wheelchair users and we will interview all disabled candidates who meet the essential criteria.