Job Description

Chestertons Estate Agency

Property Manager

Location:

Islington

Hours:

40 hours per week, Monday - Friday (hybrid role once settling period has been passed)

Salary:

32000- 34000 + Commission



We are currently recruiting for a Property Manager to join our thriving Property Management Department. The ideal candidate will have previous experience in property management and thrive working under pressure. We are looking for an energetic individual who takes pride in delivering exceptional service levels and enjoys a fast-paced, high volume environment.

Main Duties:

Embrace the Chestertons brand and core values

Protect our Clients Asset and work in their best interests

Retain Management on the Portfolio

Prioritising and troubleshooting key maintenance issues (floods, boilers, leaks and appliances)

The ability to scrutinise quotes on behalf of the client

Understanding how to add value when sending an inspection report

Negotiate deposit deduction in a fair and efficient manner, within required timeframes

Understanding KPI's required for role

Understand importance of leaving notes on RPS and attaching documents to letters folder consistently

Understand the importance of setting and following up on tasks consistently to assist with personal management of issues, and to support colleagues in your absence

Develop understanding of client accounts and statements

Attend Local branch and participate in their morning meeting as per rota and fulfil inspection requirements

Attend weekly 1 : 1 meetings with Senior leadership team

Understand roles of supporting departments including lettings, compliance, accounts and tenancy progression and when to contact them

Support others growth and development.

Ensuring current portfolio is fully compliant, e.g. EICR, Gas Safety Certificate

Adhere to department standards

Ensure that both Tenants and Landlords have been informed about the end of Tenancy process

Providing guidance on the process of deposit dilapidations

Attributes:

Can work under pressure - understand where to seek support / how to escalate complaints

Good organisational and time management skills

Seek work where capacity exists

Self-awareness of knowledge gaps

Provide excellent customer service in every interaction with internal colleagues and external clients

* Show high engagement and willingness to learn