Job Description

Property Manager

Are you looking to make your mark in a fast-growing, tech-led lettings business?
We're Hello Neighbour, and we're changing Lettings for Good.

We exist to:

Create efficient, secure, and cost-effective property management that helps landlords and tenants thrive. Challenge outdated practices and reset standards across the sector. Treat our clients with kindness, genuineness and approachability.
Every day brings variety and challenge. If you're an experienced Property Manager ready to take ownership of a large, varied portfolio and work both independently and with a supportive team, then we want to hear from you.

The Role

We're hiring a proactive Property Manager to oversee a portfolio of residential properties (including HMOs), ensuring smooth tenancies and

100% compliance

. You'll act as the main point of contact for landlords and tenants, delivering exceptional service with minimal property visits.

Key Responsibilities

Manage a large portfolio of mixed properties across various local authorities. Handle tenant and landlord queries from move-in to move-out. Ensure full compliance with HMO and lettings legislation. Coordinate maintenance through platforms like FixFlo, working with contractors and stakeholders. Conduct or manage property inspections, renewals, and handovers. Serve notices (Section 8/21) and manage deposit protection and disputes. Keep up to date with current legislation. Drive continuous improvement to support Hello Neighbour's growth.

What Success Looks Like

100% compliance across your portfolio. Prompt communication and fast issue resolution. Helping the company maintain a Trustpilot score of 4.7 and above. Delighted landlords and tenants reflected in positive online reviews. Effective collaboration with colleagues and external partners.

What You Bring

3+ years of experience in residential property management (including HMO knowledge). Confident managing a high-volume portfolio independently. Strong organisational, communication, and problem-solving skills. Comfortable with tech platforms like FixFlo, CRM tools like HubSpot, and Microsoft Office. Quick adaptability to new technology (especially while being developed) ARLA Level 3 qualification/ CELA qualification (or working towards this). Working knowledge of the lettings industry and relevant legislation. A genuinely, kind, considerate and approachable manner that supports both our landlords and our tenants. Without one, we do not have the other!

Bonus points for:

Working in a fast-paced environment Working with new technologies, including AI!

Why Join Hello Neighbour?

Be part of a mission-led, innovative company redefining lettings. Competitive salary and share options. 25 days holiday (rising to 30 after 5 years) plus a day off for your birthday. Friendly, values-led team with hybrid working (

minimum 3 days in the office

).

The Details

Contract

: Full-time (37.5 hrs/week), Monday-Friday, 9am-5.30pm

Location

: New Malden, London KT3 (Hybrid)

Start

: ASAP

Interested?

To apply please send your

CV

and

cover letter

to

join@hello-neighbour.com

, including:

Your current salary Your desired salary Your notice period

Please note that applications without a cover letter or the above information included will not be considered.

Thank you for considering Hello Neighbour. We can't wait to meet you.

Hello Neighbour is proud to be an equal opportunity workplace. At Hello Neighbour, we celebrate, support, and thrive on Diversity as we believe it benefits of our employees, our business, and the community we serve.

Hello Neighbour Ltd

14th Floor, Apex Tower, 7 High Street, New Malden KT3 4LH
contact@hello-neighbour.com | hello-neighbour.com

NOTE FOR RECRUITMENT AGENCIES:

Please note that we are not accepting applications through recruitment agencies. Any speculative CV's or candidates sent will not be considered.

Job Types: Full-time, Permanent

Pay: Up to 35,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Employee stock purchase plan Health & wellbeing programme Store discount Transport links Work from home
Ability to commute/relocate:

New Malden KT3 4LH: reliably commute or plan to relocate before starting work (required)
Application question(s):

What is your notice period / what date would you be available to start? Do you require a sponsorship visa? (Please note that we are unable to provide sponsorship) What is your current salary (per your payslip) Can you attend the office at least 3 days per week in person? What is your expected salary? (NB range is up to a maximum of 35k, dependent on experience)
Experience:

Property Management: 3 years (required)
Licence/Certification:

ARLA/ CELA qualification (preferred)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in New Malden KT3 4LH

Expected start date: 01/09/2025