Job Description

Our Client
Our client are a global estate agency and real estate services provider based in London. They offer a wide range of services, including property sales, lettings, management, valuations, and investment advisory. With a strong reputation for professionalism and expertise, our client operates in multiple countries and serves a diverse clientele.

The Role
The main purpose of the role is to ensure our client\'s Landlords and Tenants receive effective, customer focussed property management service during their tenancy.

The key areas of the job involve
Communication: Always ensuring Landlords, Tenants, contractors and colleagues are fully abreast of actions you have taken, programmes of work and progress and recording the same to the property management system.

You will be responsible for

• Day to day property maintenance issues
• Planned maintenance
• Invoice management and processing
• Obtaining competitive quotations
• Reporting to landlord and tenant
• Insurance claims
• Utilities
• Organisation of safety certification and remedial works
• Negotiation and distribution of the deposit

• Comply with Savills Employee Handbook including your Health and Safety responsibilities
• Comply with all current legislation affecting the business.
• Understand office income opportunities in relation to fees charged for Savills services not included as standard
• Be a good team worker \xe2\x80\x93 working and supporting all central services, the local office, your CRM/s and your own CPM team and providing cover for other portfolios at all times but particularly during sickness and holidays
• Ensure all management systems are kept up to date and maintained
• Ensure that only approved and suitable contractors are instructed
• Raise work-orders for all works
• Obtain risk assessments and method statements for works
• Process all invoices
• Delivering excellent customer service at all times
• Raise supervisory fees where our terms of business allow
• Achieving set KPI\'s
• Peer check all management visit reports
• In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.

• Excellent team worker with a flexible approach to work
• Ideally be ARLA licensed/achieved the NFOPP Technical Award
• Excellent IT skills, including Excel, Power Point, Word, etc
• Have an ability to multi-task
• Be adaptable and a good team player
• To have a strong service \xe2\x80\x9cethic\xe2\x80\x9d
• Excellent written and communication skills
• Ability to work effectively in a busy environment as part of a team
• Strong organisational skills
• Meticulous attention to detail
• Happy to take the initiative
• Confident in dealing with clients

GKR London