Job Description

Main Responsibilities

Deal with any property maintenance and repair issues Respond to tenant regarding any property issues Liaising and coordinating with contractors for scheduled works Ensure all contractors invoices are checked and communicated to Client Account team Check and preparing properties for new tenancies Arrange Inventory Check-in and Check-out Ensure council tax and all utilities are switched over and up to date with payments Carry out property inspections including (pre-tenancy, mid-term and end-of-tenancy) Manage tenant check out process and deposit return Handle tenant complaints and resolve conflicts in a professional and timely manner Ensure a clear communication with other teams within the letting's department Ensure a professional approach to tenants, customers and clients at all times Carry out general administration duties Ensure all data are stored according to the company's standard Maintain accurate records of all property-related activities

Skills required:

Ideally be ARLA licensed/achieved the NFOPP Technical Award A minimum two years experience in residential lettings industry Excellent communication skills with a professional phone manner Good organisational and multi-tasking skills with the ability to prioritise and work under pressure. Be adaptable and a good team player Excellent IT skills including knowledge of MAC systems Ability to work well within a team and on their own High level of attention to detail Confident in dealing with clients
Job Type: Full-time

Pay: 27,000.00-30,000.00 per year

Benefits:

Company events Company pension Private medical insurance Work from home
Experience:

Property Management: 2 years (required) Customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person