Job Description

Property Manager

Location:

Oban, West Coast Scotland

Salary:

25,000 to 26,500 dependent on experience

Hours:

Hybrid and Flexible

Out-of-hours emergency cover will be required on a rota basis. As the role is seasonal in nature, paid overtime may be required during busy periods.

Job type:

Full-time - one-year fixed term, potential for part time extension

With a growing portfolio of self-catering properties, we are looking for a dynamic and energetic Property Manager to join our family run business based in Oban, Scotland. You will be working in one of the most beautiful areas of the west coast of Scotland and you will have key responsibilities for a portfolio of stunning coastal properties.
You will be based in Oban. We are looking for candidates who are passionate about gaining property letting experience and delivering exceptional customer service.

The primary role of West Coast Cottages Property Manager is to manage properties for our existing owners, ensure that everything is in order and operational for our guests. We pride ourselves on providing quality apartments and cottages, combined with a high level of customer service, so as a Property Manager you will be at the heart of the business, ensuring that we always meet and, where possible, exceed expectations.

This role is varied and hands on, covering everything from the coordination and supervision of weekly housekeeping and changeovers, checking each property is guest-ready; meeting and greeting guests at our properties, coordinating and knowledge of routine maintenance, putting our owners into contact with the key health and safety professionals so that they can ensure that their properties are fully compliant as well as undertaking property administration and the ordering of supplies.

You will be working alongside the property owners, cleaners and WCC directors and you will be able to make a significant contribution to the operational success of West Coast Cottage

The role will involve:

Sales & Marketing:

Liaising and meeting with owners regarding the quality and standards of the property from the initial pre-contract inspection through to annual reviews. You will therefore work within sales and marketing to monitor the booking and repeat booking performance and guests' feedback, advising owners on the best direction for their properties and, where necessary, instigating an annual property improvement program. Ensuring West Coast Cottages Ltd website is up to date & active liaising with google analytics. Ensuring all marketing/media is up to date & active. Canvasing potential new owners to gain additional suitable properties to fit into our expanding portfolio.
Administration:

Sourcing and coordinating a range of suppliers such as cleaners, gardeners, window cleaners and service engineers. This will include the production of a weekly housekeeping rota. Experience of working with the property management side of our booking system (supercontrol) and other platforms, i.e., booking.com, Airbnb, Discover Scotland etc. Developing procedures and systems to increase productivity and service outcomes. Involvement with the property accounting function, for example, ensuring the timely and accurate submission of housekeeping hours to payroll. Assisting with the damage deposit withhold process.
Guest Contact:

Liaising with guests to ensure that they have everything they need for their stay. Carrying out meet and greet with guests staying in our properties. This involves showing guests how to operate hot tubs, stoves, heating, and other technology. Responding promptly to guests and owners' queries and/or issues/ complaints and quickly resolving any problems.
Practical hands on:

Overseeing property changeovers including sign off before guests' arrival as well as out of season weekly security checks of the properties. It is essential the candidate understands that there will be a requirement to clean when cover is needed. Organising weekly linen bags and delivering them to the properties on changeover days, making sure each of the properties have adequate spares. Facilitating prompt repairs, where necessary, by competent persons of appliances, heating, or Wi-Fi, for example, for guests and owners You will have a good understanding of technology to assist guests and owners with heating systems, TVs, Wi-Fi etc.

Skills & qualities required:

Previous property management or customer service experience within the hospitality sector. You will have strong communication skills which are essential, both written and verbal, an excellent telephone manner to communicate with all levels of stakeholders to ensure positives outcomes. You will also have a natural empathetic flair as you need to understand and respond to situations rapidly and ensure our levels of customer service are at the very highest level. Highly organised and methodical with excellent time management skills. An ability to priorities workloads and work to strict deadlines is essential to ensure minimal disruption to guests. The right candidate must be professional with a calm, positive and proactive attitude. Highly computer literate. Experience with Excel, Word, and Outlook is essential. Experience with a holiday booking system is desirable but training will be provided. Good attention to detail to ensure our levels of customer care are met. The ability to build a rapport with owners and guests and build long-term relationships. Willing to provide a hands-on approach in all situations, working well under pressure. A full clean driver's license and vehicle is essential as the role will involve travel to and from our properties, (work related milage allowance will be paid) Flexible as there may be a requirement to undertake overtime during the busiest, peak holiday periods (April - October)

To apply:

Please email gemma@west-coast-cottages.co.uk with your CV and covering letter detailing your reasons for applying and why you feel you a suitable candidate for the role.

Job Type: Fixed term contract
Contract length: 16 months

Pay: 20,000.00-27,000.00 per year

Benefits:

Casual dress Flexitime On-site parking Work from home
Ability to commute/relocate:

Oban: reliably commute or plan to relocate before starting work (preferred)
Experience:

Property Management: 1 year (preferred) Hospitality: 2 years (required) Customer service: 2 years (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: Hybrid remote in Oban