Job Description

JOB DESCRIPTION

Job Title: Property Manager





Department: Lettings





Date issued: May 2025

1. Role description

As a Property Manager, you will be responsible for the management of all aspects of lettings


properties on behalf of the client whilst they are tenanted. You will resolve any repair issues and


meet all regular maintenance requirements.


You will provide Company point of contact for landlords and tenants and respond to any queries.


This will require you to work closely with the Accounts team to serve as a link between them and


the client for any accounts queries and issues, including managing debtors.


As an ambassador for the Dacre, Son & Hartley brand you will be expected to uphold the highest


standards of professionalism and instil our Customer Service Standard within the property


management.

2. Key responsibilities

As Property Manager, you will be responsible for the maintenance of client properties. Resolve any property repair and maintenance requirements on behalf of the client and
liaise with the appropriate contractors and local authorities to fulfil these.
Review works orders and planned maintenance; ensure deadlines are met with regards to
legal compliance.
Respond in a timely manner to any property queries from landlords and tenants, via
telephone and email.
Assist landlords and tenants with any accounts queries. Work closely with the Property
Management Accounts department to find the appropriate answers and resolve any issues.
Fulfil and review routine management visits of the properties, carrying out the process from
start to finish including any required repairs and follow up visits.
Renew insurance policies for properties, as and when required. Provide tenant references for previous tenants and decline these where appropriate. Manage debtor control for tenant payments and liaise with the client to update them. Conduct all regulatory and compliance checks as required. Carry out detailed inventory reports for check-out of properties and negotiate any
deductions from tenant deposits.
Carry out detailed and accurate inventory reports for check-in of properties. Compile any ad-hoc reports and analysis as requested by the Head of Department. Provide cover for the other Property Managers, as and when required. You are expected to adhere to the Company Standards of Service Carry out any other reasonable duties required by the business.

3. Attributes

Ability to manage own workload and prioritise tasks Strong desire to satisfy customer needs and achieve results Excellent communication skills, both verbal and written Conscientious, hard-working and self-disciplined Ability to work to deadlines/targets for self and others Works effectively and calmly under pressure Ability to work on own initiative Active team player

Essential

Highly articulate with a clear telephone manner Excellent customer service ethic Excellent IT skills - with a good knowledge of Microsoft Word, PowerPoint, Excel and
Outlook
Ability to multi-task Strong interpersonal skills Highly self-motivated

Desirable

Previous experience of working in property management Knowledge of local area and amenities * Strong understanding of the Company's products and services