Job Description

About Us

Ascend is one of the North's leading estate agents, specialising in both city and suburban living, and renowned for consistently exceeding customer expectations. We offer an unrivalled service across all areas of the residential property market and proudly lead the UK as the foremost manager of Single-Family Build to Rent housing--earning recognition through award-winning property management. With strong growth across the business, this is an exciting time to join our team. We are committed to delivering exceptional service to our clients, supported by a collaborative and dynamic working environment.

We're offering an exciting opportunity for an experienced Property Manager to join our dynamic team. Based at our head office in Sale, you'll play a key role in supporting the continued growth and success of the company.

The Ideal Candidate

We're looking for a proactive individual with experience in a similar role, ideally within the private rental or hospitality sector. You'll work collaboratively with your team to ensure all Property Management tasks are completed promptly, efficiently, and to the highest standard. Exceptional customer service is at the heart of everything we do, so we're seeking someone who is committed, personable, and always willing to go the extra mile.

While previous property experience is advantageous, we're open to candidates from other sectors if they can demonstrate strong customer service expertise and a passion for delivering outstanding support.

Key Responsibilities

Managing a dedicated portfolio of residential properties Acting as the main point of contact for tenants and clients Handling tenant queries and resolving issues swiftly and professionally Coordinating maintenance works, liaising with contractors and suppliers, and ensuring works are completed to a high standard and within budget Overseeing tenancy agreements and documentation Managing tenancy deposits, including disputes and returns Maintaining accurate records using our in-house property management systems Scheduling property inspections and routine maintenance Collaborating with internal departments to ensure seamless service delivery

Skills & Experience

At Ascend, we're committed to the ongoing development of our team. We provide regular training and development opportunities to help you grow and succeed in your role.

Essential:

Strong customer service skills with a professional and positive approach Excellent communication and organisational abilities A can-do attitude and willingness to take ownership IT literate with good working knowledge of standard software systems High levels of integrity, reliability, and accountability

Desirable:

Previous experience in property management or a related role Familiarity with property legislation and best practice

The Benefits

Competitive holiday allowance, increasing to 27 days over time, including a day off to celebrate your Birthday. Start your weekend early with a 4PM finish on a Friday. Annual attendance bonus to thank you for your commitment. Paid time off for medical screenings. Reduced Christmas operating hours. Contributory Pension Scheme for long-term financial security Recognition programmes to acknowledge employees who display our Values & Behaviours. Enhanced Maternity/Adoption/Paternity Pay to support your family.
Ready to take the next step in your career? We want to hear from you!

Job Type: Full-time

Pay: 28,000.00 per year

Additional pay:

Performance bonus
Benefits:

Additional leave Company events Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking On-site parking Sick pay
Schedule:

Monday to Friday No weekends
Experience:

Property management: 1 year (preferred) Customer service: 1 year (required)
Work Location: In person