Job Description

23 Collective

is a modern real estate group operating across flat-shares, property sourcing, and short-term lets in London. We are hands-on, fast-moving, and detail-driven. We care about how properties are run, how tenants are treated, and how operations actually work day to day.

We're looking for a

Property Operations & Admin Assistant

to support the operational side of the business and grow with us as the portfolio expands.

This role suits someone who enjoys structure, problem-solving, and being at the centre of how things run.

Salary:

2,100 per month (gross)

to start
Clear progression to

2,500-2,800+

as responsibility increases

Hours:

Monday-Friday:

9.30 am-6.30pm

Saturday:

10:00 am-4:00 pm

Occasional remote support on Sundays for urgent matters only

The Role

You'll support the day-to-day operations of our properties and act as a key point of coordination between tenants, contractors, and the internal team. This is not a passive admin role, it's operational, practical, and hands-on.

Property & Tenant Operations

Respond to tenant and landlord emails and messages Coordinate handymen, contractors, cleaners, inventories, and suppliers Log, track, and follow up on maintenance issues until resolution Triage tenant issues, resolving routine matters and escalating serious ones appropriately Support tenant check-ins, check-outs, and property handovers Monitor property condition and flag issues early

Administrative & Operational Support

Manage inboxes and daily admin tasks Maintain accurate Excel / Google Sheets trackers and property records Keep property documentation organised and up to date Support short-term letting operations in coordination with the dedicated Airbnb team member (admin support only) Assist with internal reporting and operational organisation

Maintenance, Compliance & Setups

Track maintenance quotes, invoices, and flag recurring or unusual costs Maintain compliance folders (EPC, EICR, Gas Safety, HMO licences) Monitor compliance expiry dates and alert management in advance Arrange inspections, certificates, cleaners, and inventories when instructed Follow checklists for new property onboarding and handovers

Reporting

Provide short weekly updates covering: Open maintenance issues Upcoming check-ins and check-outs Any matters requiring escalation

Who This Role Is For

1-2 years' experience in property admin, lettings, operations, or a similar role Comfortable using Excel / Google Sheets Organised, reliable, and calm under pressure Confident communicating with tenants and contractors Happy working in a small, growing business where things move fast Keen to grow into more responsibility over time

Progression at 23 Collective

This is a

growth role

. As you become more autonomous and take ownership of daily operations, your salary will increase to

2,500-2,800+

, based on performance, reliability, and responsibility.

How to Apply

Please send your CV and a short note explaining your experience in property, operations, or administrative roles, and why you're interested in working with

23 Collective

.

Job Type: Full-time

Pay: 2,100.00-2,800.00 per month

Benefits:

Company events Employee discount Employee mentoring programme Transport links
Work Location: In person