Job Description

Post Title:

Property Operations Coordinator

Position:

Permanent

Location

: Menai Bridge office (or other location based on operational requirement). Some home working if preferred.

Hours:

37.5 hours per week and to work occasionally out of hours/weekends (generous time in lieu applies). Flexible working hours considered.

Reports to

: Head of Property Operations

Salary

: 25,000-30,000

Application deadline

: 11th July 2025. Interviews will be held week commencing 14th July.

Background

We are the leading independent high-quality holiday cottage agency covering Anglesey and Gwynedd. We represent some of the finest holiday properties around and are proud of our reputation for excellence and a personal service to our guests and owners alike.

We're a creative, innovative and friendly small team of 10, and are looking for a Boltholes Property Operations Coordinator to help us continue to provide outstanding service.

We're seeking a highly organised, detail-oriented Property Operations Coordinator to help manage the day-to-day operations of our holiday cottages. This is a hands-on and varied role suited to someone who thrives in a fast-paced, guest-focused environment

You will take responsibility over the operational running and standards of the properties in our portfolio with a particular focus on our managed properties.

You will develop and maintain excellent working relationships with our suppliers (housekeepers and contractors) to ensure our guests and our property owners receive the best possible service.

Duties and Responsibilities

To ensure that our properties reach the minimum required legislative and regulatory standards and conduct regular property inspections. To ensure the information we provide to guests is up to date and represents the houses accurately. To support colleagues in onboarding new houses.. Arranging and overseeing repairs and callouts for urgent maintenance issues by monitoring and logging maintenance issues promptly and ensuring issues are resolved efficiently and effectively. Further develop and maintain our property management system Occasionally assist with Customers calls and emails To support the Team on the emergency out of hours rota to coordinate any call outs relating to the properties should there be a guest issue, and to work closely with owners and contractors on follow up action Any other duties based on operational demand to make sure that we offer the best service at all times. We're a small team who need to be able to adapt and help cover other roles during busy periods so adaptability is key.

Essential Skills

Previous relevant experience of managing IT processes and familiarity with CRM/Database systems To be a self starter and take personal responsibility for making things happen and achieving results with perseverance, commitment, confidentiality, conscientiousness and a high degree of integrity. To have strong negotiation skills A strong team worker who can work as part of a small team to get the job done. Customer service skills - a real interest in issues affecting customers and helping out. Resilience and proactive with the confidence to make decisions under pressure Good attention to detail and a passion for improving processes and systems Strong judgment skills Ability to manage conflict and behave diplomatically and gets a buzz out of resolving things A "can do attitude" with a professional, confident and an enthusiastic personal style To work occasional unsocial hours and weekends Forward thinking, with a commitment to continuous improvement and professional development The ability to work out of role to support the operation demands and be receptive to change Experience of dealing with clients or customers in a B2C and B2B environment A full driving license

Desirable skills

A love and knowledge of the North Wales area - particularly Anglesey and Gwynedd Previous experience in a property related role Welsh Speaker/ knowledge of tourism sector Experience in developing or implementing an operational IT system
This Post Profile is not a statement of all the detailed procedures and conditions applicable to the post.

We are an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.

We welcome applications in the Welsh language

Job Types: Full-time, Permanent

Pay: 25,000.00-30,000.00 per year

Benefits:

Casual dress Company pension Cycle to work scheme Employee discount Free parking On-site parking Sick pay Work from home
Schedule:

Flexitime Monday to Friday
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Location:

Menai Bridge LL59 (required)
Work Location: In person

Application deadline: 11/07/2025
Expected start date: 14/08/2025