Job Description

About the Role

We are seeking an experienced and motivated Property Operations Manager to lead the operational performance of multiple accommodation assets across the South East, including Cambridge, Brighton, Southampton, London, and surrounding areas. The role involves leading site management teams, driving operational excellence, maximising occupancy and revenue, and ensuring compliance with statutory and contractual obligations.

Key Responsibilities

Operations

Lead and manage scheme management teams, ensuring adherence to operational and financial processes. Deliver an exceptional experience by continuously improving service standards. Collaborate with external teams to maintain high-quality physical environments. Oversee summer turnaround, move-in planning, and mobilisation of new properties. Manage refurbishment or improvement works in partnership with facilities teams. Monitor contracts, leases, and agreements for compliance. Maximise short stay and summer business opportunities. Support environmental, social, and governance initiatives.

Coaching & Collaboration

Hold regular one-to-ones with managers, setting objectives and KPIs. Foster a culture of continuous improvement, coaching, and professional development. Recruit, induct, and support new management staff. Oversee recruitment for senior scheme-level roles. Support HR matters escalated beyond scheme level.

Marketing & Sales

Achieve and maintain maximum occupancy across academic cycles. Build strong relationships with local opportunities and key stakeholders. Monitor competitor activity within the region. Work with property and marketing teams to enhance the resident experience. Drive local content creation for social media to support central campaigns.

Financial Management

Lead the creation of annual budgets from the ground up. Monitor expenditure, manage capital investment, and ensure efficient procurement. Produce investor and stakeholder reports as required. Oversee debt management across all schemes within the region.

Compliance & Safety

Ensure compliance with statutory facilities and building safety regulations. Work with facilities teams to maintain safe, compliant, and well-managed properties. Monitor and report on health and safety performance. Ensure compliance with GDPR and ANUK requirements. Liaise with regulatory authorities when required.

Candidate Profile

Experience & Skills

A degree-level qualification in a relevant field (desirable). Minimum 5 years' proven experience managing operational aspects of multi-site assets. Hospitality management experience (advantageous). Strong communication and relationship-building skills. Highly organised with the ability to multi-task in a fast-paced environment. Strong leadership and coaching skills with a focus on performance management. Flexible and willing to travel within the South East region.

Benefits Package

33 Days of Annual Leave

Life Insurance (4x Salary)

Discretionary Bonus Scheme

Health and Wellbeing Initiatives

Virtual GP Access

Health Cash Plan/ Private Medical Insurance

Company Paid Sick Leave

Enhanced Maternity/Paternity Pay

Maternity Wardrobe Support

A Gift at the Birth of Your Baby

Entire Day Off for Your Child's First Day at School

Me Day

Access to Deals & Discounts

Career Celebration Awards

Job Types: Full-time, Permanent

Pay: 50,000.00-60,000.00 per year

Benefits:

Health & wellbeing programme Life insurance
Work Location: In person

Reference ID: Carly