Job Description

About Us

We are a growing property management company specialising in short-term rentals, currently managing 75 properties with ambitious plans to triple our portfolio by the end of next year. Our team is hardworking, mission-driven, and focused on building an empire in the property management industry. We're looking for a dedicated Property Operations Manager to oversee and streamline operations while helping us scale to the business to new levels.

Job Overview

The Operations Manager will play a critical role in overseeing our guest comms assistants, ensuring smooth daily operations, and providing hands-on support when necessary. This position requires someone highly organised, proactive, and experienced in managing short-term rental operations or similar hospitality roles. As we grow, this role will evolve into a leadership position, building and managing a larger team.

Responsibilities

VA Oversight and Management

Supervise virtual assistants, ensuring tasks are completed on time and meet quality standards. Monitor and refine workflows to align with company goals and guest standards Provide training and ongoing support to staff, ensuring consistency and high performance. Conduct weekly performance reviews and offerconstructive feedback for improvement.

Task Completion and Quality Control

Oversee key operational areas, including guest communication, maintenance scheduling, cleaning coordination, and reviews/bookings. Step in to handle urgent tasks when needed, ensuring deadlines and quality standards are met. Maintain and optimise task tracking systems, such as Asana, to monitor progress and quality.

Operational Oversight

Ensure all properties are guest-ready and operating smoothly. Onboard new properties to the portfolio, ensuring seamless integration into operations. Handle escalated issues that assistants cannot resolve, providing hands-on support. Regularly audit operations and report updates to the business owners.

Training and Process Optimisation

Develop SOPs (Standard Operating Procedures) and training materials for VAs. Identify and implement tools/software to streamline task management and reporting. Continuously improve processes to enhance eUiciency and reduce errors.

Hands-On Support

Be the first point of contact for urgent or unexpected issues in daily operations. Handle challenging guest complaints or last-minute cancellations. Make decisions on behalf of the business owners when needed, keeping them updated.

Requirements

Experience in short-term rentals, or the hospitality industry (e.g., hotels). Strong administrative and operational skills, including experience with Property Management Systems (PMS) and Asana (preferred). Exceptional communication, organisation, and problem-solving skills. A proactive approach with ambition to grow alongside the company. Experience in guest relations, maintenance coordination, and team supervision.

What We Offer

Flexible hybrid working arrangement Bonus opportunities and other perks (e.g., phone, laptop). Career growth opportunities: become a team manager as we expand ourportfolio. A supportive and driven team environment focused on achieving big goals together.

Culture Fit

We are looking for someone who shares our vision of growth and excellence. If you're hardworking, ambitious, and ready to help us build an empire in the property management industry, we'd love to hear from you.

Apply now to join a fast-growing company with limitless opportunities!

Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Benefits:

Company pension Flexitime On-site parking Work from home
Work Location: In person

Reference ID: CT003