Job Description

Who We Are

We are an FCA regulated niche business providing an end to end service for property owners to make a claim to their insurance company for water damage, leaks and fire damage. We will present the claim, survey and assess the costs of damage and negotiate a settlement after which we will carry out restoration and reinstatement works with our panel contractors. We are a small highly skilled team known and established for 10 years in the industry providing excellent customer service and concrete results for our clients.

www.allpropertyclaims.co.uk

Job description

The role is office-based in Wimbledon SW19 and the applicant will be required to assist our contracts managers/surveyors with all aspects of assessing property damage and getting building repairs done for our clients efficiently and to a high standard :

Arrange access and start jobs with one of our network contractors after insurer approval and interim payments have been received from the insurer ; check which subcontractor is available and plan to allocate the job accordingly- this includes communicating with the client and ensuring access is available for contractors at the start of works Source materials and arrange samples of different types of flooring and tiles for jobs ; ensure they are within the budget for the job Deal with client enquiries asking for job updates Prepare purchase orders and works schedules and email to our subcontractors Deal with contractors' questions and client concerns while jobs are in progress Ensure works in progress photos are obtained from each site on a daily basis and saved to our system Analyse daily photos for jobs in progress and query works with contractors to ensure works are being done correctly and without omissions Call our leak detections engineers at the start of each job to ensure they call us with the result of their investigation each day and update the system and our records with the result Chase leak detection engineers for reports , check same and save to the client folder Arrange for our drying contractor to install equipment and do preliminary strip out prior to loss adjuster meetings Chase our subcontractors and liase with clients to get snagging done and provide satisfaction notes and feedback forms at the end of each job At the end of each job hand the completed works file to the Claims Managers and get them to raise final invoices to the insurer Chase subcontractors for their invoices , check against our PO's and get them to our financial manager's desk so he can raise payments Meticulously update the system by making notes from all daily activity including telephone calls and email correspondence from subcontractors, clients and loss adjusters

Experience & Skills Needed

Experience of working in an insurance repairs contractor or building firm doing repairs or reinstatements Knowledge of how building repairs have to be sequenced and organised Ability to multitask and work calmly and methodically under pressure in a fast-paced environment Excellent communication skills both written and verbal and attention to detail. Can-do approach to problem solving and dealing with customer demands/complaints Methodical clear head, ability to follow a process, paying attention to the smallest detail Ability to use own initiative, work on your own and take ownership of tasks Excellent writing skills Proficiency in Excel Some knowledge of water damage, flood and fire claims and an understanding of the property insurance claims function and lifecycle will be an advantage.

Training Provided

The company will provide on-the-job training in the following areas :

The entire insurance claims process from cradle to grave and how to provide customer service to our standards The steps and requirements of starting, progressing and managing all aspects of property repairs for our clients.

Benefits

This is an excellent opportunity for a fast learner to increase his/her skills and progress his/her career from a support / administration level to a managerial role in a company which has a proven track record of success in the industry.

The ideal candidate will have worked for an insurance repairs contractor dealing with fire, flood, and water damage claims or in a property insurance claims management company or a general building contractor

Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Ability to commute/relocate:

Wimbledon, SW19 1NE: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you working for a contractor doing insurance repairs ?
Experience:

managing property repairs from start to finish : 3 years (required) Managing property repairs after water or fire damage : 3 years (required)
Work Location: In person