Bonus Structure for Solicitor and Mortgage Referrals
25 Days Annual leave plus Bank holidays (pro-rata)
Bonus Holiday days over Christmas
Long service benefits every 5 years
Birthday Holiday
Volunteer Day
Enhanced Maternity/Paternity Pay
Discounted Estate Agency Fees
Seasonal Employee Events
Overall objective
:
The successful candidate will oversee the sale of residential properties, from initial client instruction through to offer acceptance. Responsible for a portfolio of residential properties, the role will involve attending new instructions at an early stage to view the property, assist the clients in completion of legal documentation, including Terms of Engagement and Property Information Questionnaire. Obtaining client identification as set out within current legislation and company policy, undertaking AML checks via external platforms and completion of identity verification forms. The successful candidate will then be responsible for pro-actively achieving a sale on all properties within their portfolio. A strong, professional sales ethos is essential, along with an exceptional telephone manner as most communications should be undertaken face-to-face, or over the telephone.
Key Responsibilities and Duties:
Manage the vendor relationship throughout the sales process, dealing with incoming enquiries, providing regular client feedback, offering recommendations to assist in achieving a prompt sale at the best possible price, receiving offers, and qualifying the financial ability of purchasers to proceed with the sale at the agreed level.
In addition to attending properties at the initial take on appointment the negotiator will be responsible for developing business opportunities wherever possible, whether with a view to directing opportunities to the sales department or cross selling to other departments within the Walker Singleton group, or external suppliers.
Oversee the day-to-day management of a portfolio of high value residential sale properties
Provide initiative-taking support to vendors, ensuring regular contact and assistance is provided throughout the marketing period.
Attend properties and provide guidance to vendors on the completion of terms of engagement and property information forms.
Assist our in-house marketing coordinator in liaising with external contractors during the preparation of the marketing particulars, arranging professional photographers, aerial imagery, floorplans, and EPC's
Handling sales enquiries, arranging viewings, whether accompanied or with the vendor.
Following up viewings and providing constructive feedback and recommendations to vendors
Actively manage stocks level with an initiative-taking approach to advising and agreeing price reductions where applicable
Offer professional advice to vendors relating to all aspects of property sales.
Registering new clients/applicants ensuring we obtain all relevant details at point of registration.
Ensuring customer requirements are regularly updated, making regular contact to assist wherever possible in finding them a property that matches their specific requirements.
Always identifying opportunities for cross selling other aspects of the business, ensuring no valuation opportunities are missed when registering clients who have houses to sell and offering other services, or referrals including mortgage advice, conveyancing, surveys, and auction services.
Successfully negotiating offers on residential properties to achieve the best possible price for our vendor.
Ensuring full chain checks are completed.
Make sure all AML checks are conducted on the vendor/purchaser and all the relevant AML documents have been completed in full before agreeing the sale.
Occasionally assisting in the sales progression stages of residential property transactions, ensuring that all relevant information including financial and identity requirements are met to appropriately advise clients throughout the conveyancing stages of the sale. Ensure that all parties involved as part of the transaction are regularly updated throughout every stage, managing expectations of all parties in respect of timescales
.
Key Skills:
The use of external platforms to obtain specific information relating to the property, including, but not limited to, local authority planning portals, pro-map, land registry and property portals. Reviewing title plans, deed and lease documents and interpreting this information to provide factual marketing information and advice to vendors and prospective purchasers.
Ability to provide elevated level of customer service in a sales driven environment.
Experience in working for an exclusive brand preferred
Exceptional communication skills both verbally and written.
Proven track record in customer sales.
Professional with excellent presentation skills.
Experience in residential estate agency preferred but not essential, preferably in dealing with the sale of high value homes.
Extremely confident in dealing with high pressure situations.
Effective time management and organisation skills
Ability to use initiative to ensure productivity
Ability to motivate self and contribute to the team
IT literate
Excellent oral and written communication skills
Good IT skills including MS Office applications
Full UK driving Licence
Compliance:
Be aware and understand the company's compliance policies and procedures and ensure full compliance with those relevant to the role.
Transparency, commission disclosure and conflicts of interest:
Treating Customers Fairly (TCF)
General conduct of business and our regulators
Complaints
Training and Competence
Ensure all relevant business activities fully comply with professional standards, regulation and company procedures. Use checklists and support documentation as provided by the company to assist with demonstrating compliance.
Conduct learning, training and assessment exercises in accordance with the individual Training & Competence (T&C) programme applicable to you. Identify further areas for own development as required.
Promote and embed a TCF culture in all respective business areas.
Ensure compliance with all other applicable legislation, including but not limited to, The Bribery Act 2010, The Data Protection Act 1998, and so on. Also, to ensure that all company practices and procedures are followed and adhered to as they may apply from time to time.
Security
Ensure full adherence to the company's Data Security Policy.
Assume personal responsibility for personal data (client and employee) you control/manage, to ensure it is securely held and properly utilised in accordance with the principles of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Report any potential breaches, including weaknesses in current systems, to a director.
This job description may be reviewed and subsequently amended to better reflect any changes in the role.