Job Description

Job Summary

We are seeking a highly organised and proactive

Property & Short-Let Operations Manager

to take ownership of day-to-day lettings and short-let operations across our portfolio.

This is an

"own desk" role

, suited to someone who can work independently, manage priorities, and take initiative to ensure properties are well presented, fully occupied, and managed to a high standard.

The successful candidate will have

hands-on experience with Airbnb / short-let management

, be confident using

CRM and property management software

, and be comfortable working to

daily, weekly, and monthly KPIs set by management

.

Key ResponsibilitiesLettings & Property Operations

Manage the end-to-end lettings process, including enquiries, viewings, applications, and move-ins Handle tenant, guest, and landlord communications professionally Coordinate and conduct property viewings Ensure properties are prepared, presented, and occupied efficiently

Airbnb & Short-Let Management (Essential)

Manage Airbnb and short-let listings end-to-end Optimise pricing, availability, calendars, and minimum stays Monitor and improve occupancy and performance Coordinate cleaners, contractors, and check-ins Respond promptly to guest enquiries and resolve issues

CRM, Systems & Organisation

Maintain accurate and up-to-date records using CRM / property management software such as: Zoho Coho Arthur Yardi or similar systems Track enquiries, viewings, bookings, and outcomes Ensure all activity is logged correctly and nothing is missed

Performance, KPIs & Accountability

Work to

daily, weekly, and monthly KPIs set by management

, including: Enquiry response times Occupancy levels Void reduction Airbnb / short-let performance CRM accuracy Participate in daily check-ins, weekly reviews, and monthly performance meetings Take ownership of results, not just tasks

Maintenance & Coordination

Liaise with landlords, maintenance teams, and contractors Proactively identify and resolve issues Ensure tenant and guest needs are met efficiently

Essential Requirements (Non-Negotiable)

Proven experience managing Airbnb and short-let properties

Experience with residential lettings (ASTs)

Competent using CRM / property management software

(Zoho, Coho, Arthur, Yardi, or similar)

Must be a driver

with a valid UK driving licence Able to attend properties and viewings as required Based at or able to commute to our

Croydon office

Highly organised, proactive, and able to work independently

Desirable (Not Essential)

Exposure to HMO properties Experience managing multiple properties simultaneously Background in property management or short-let operations
HMO training will be provided.

This Role Is Not Suitable If

You require constant supervision You have no Airbnb or short-let experience You struggle with organisation, follow-through, or accountability

What We Offer

Competitive salary plus performance-based bonuses High autonomy and responsibility Clear progression within a growing property business Training and development (including HMO operations)

How to Apply

Please apply with your CV and a short summary of your

Airbnb / short-let experience

and why you are suited to an independent, KPI-driven role.

Final Note

This is not a purely administrative role.
You will be trusted to

run your own desk

, manage a live portfolio, and be accountable for performance.

Job Type: Full-time

Pay: 25,000.00-31,800.00 per year

Application question(s):

Do you have hands-on experience managing Airbnb or short-let properties? Which property management or CRM systems have you used? How many properties have you personally managed at one time? Are you confident managing Airbnb pricing, calendars, and guest communication without supervision? Are you a driver with a valid UK driving licence and able to attend properties and viewings?
Experience:

Property management: 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person