Job Description

Shape the future of customer-focused financial services at Britain's largest mutual, where your proposition expertise will directly impact millions of members' lives.

This is an exciting opportunity to join the Customer Propositions team. You'll support the development and launch of brand defining propositions - ensuring customer need is always front of mind and providing our customers with compelling reasons to become and stay a member of Nationwide.


We are part of Customer Strategy within the Group Customer & Communications Function. The Customer Propositions team is responsible for taking the Customer Strategy to market through the development of exciting propositions from concept to reality to meet customer and Society needs. These include Fairer Share, The Big Nationwide Thank You, our Scam Checker Service, and our Benefits Checking tool.


At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.


For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.


If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What You'll Be Doing

You'll be working in a high performing team to develop proposition opportunities and create a compelling case for delivery, drawing on internal and external insight and research to ensure all propositions align to our Customer Strategy and our customers' needs.


You'll support and lead on work across the full proposition lifecycle from ideation through to delivery and beyond including the management and improvement of existing propositions.


You'll work with colleagues from across the business to generate ideas and solutions, gaining buy in and working together to bring propositions to life.


You'll also be a source of proposition expertise, identifying commonalities and connections across Functions to enable more joined-up thinking, including the management and evolution of a Society-wide proposition development roadmap.

About You

Experience in proposition development, product management or related roles from design through to delivery with a real passion for meeting customer needs A broad understanding of the proposition lifecycle including product/proposition risk management and governance Relationship building experience including stakeholder management and collaboration Excellent communication skills, both verbally and in writing, and the confidence to work with and influence colleagues Good planning and organisational skills and the ability to proactively manage your own work Resilience and a readiness to persevere in the face of challenge An attention to detail with the ability to present complex information in a factual and balanced way A curious and creative mindset with a passion to innovate
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel What Customers Feel

We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.

Say It Straight

We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.

Push for Better

We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.

Get It Done

We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.


You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Benefits

There are all sorts of employee benefits available at Nationwide, including:


A personal pension - if you put in 7% of your salary, we'll top up by a further 16% Up to 2 days of paid volunteering a year Life assurance worth 8x your salary A great selection of additional benefits through our salary sacrifice scheme Wellhub - Access to a range of free and paid options for health and wellness Access to an annual performance related bonus Access to training to help you develop and progress your career 25 days holiday, pro rata

What to Do Next

If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.


We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Banking - But Fairer, More Rewarding, and for the Good of Society

We forge our own path at Nationwide.


As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.


If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.


At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.


We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.


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