Job Description

About The Role

Team -

Clinical

Working Pattern -

Hybrid - 2 days per week in the Vitality Stockport Office. Full time, 40 hours per week. Monday- Friday

We are happy to discuss flexible working!

Top 3 skills needed for this role:

Dealing with difficult situations, maintaining a positive attitude and promoting the company. Effectively communicating at all levels, balancing the needs of the individual with those of the business. Maintaining excellent working relationships with all business areas, whilst recognising the needs of Healthcare Providers

What this role is all about:

The Provider Operations Co-ordinator provides professional, efficient, courteous, and accurate front-line telephone and administration service to all Healthcare Providers, working independently and to standard procedures. The Provider Operations Team supports Vitality's Healthcare Providers and assists in the first contact resolution of their queries.


This role involves a high level of technical expertise across all areas of the business and building positive relationships with Healthcare Providers. The role includes assisting the other provider teams with the implementation of the management strategy, effectively managing professional costs to ensure VitalityHealth members have access to high quality, affordable healthcare.


The post holder will provide a high-quality administration service within the team, whilst being able to work under their own initiative. You will have the ability to work effectively with a variety of teams and stakeholders across the Clinical Operations Division and the wider business.

Key Actions

Provide a professional, efficient, courteous and accurate Customer Service Achieve set targets for productivity and quality Ability to maintain consistent attention to detail and maintain a high-quality administration service To assist Healthcare Providers by addressing queries direct or escalating to an appropriate member of the Clinical team. To assist in the management of Customer (specialist, and policyholder) complaints. To co-operate in the promotion and implementation of EDI billing and BAC's payments with all Healthcare Providers. To act as the point of contact for providers relating to all recognition of Healthcare Providers, and ensure issues raised are resolved To assist in the registration of new Healthcare Providers, in accordance with company recognition criteria. To assist in providing information such as newsletters, mail shots and information guides, to providers. Ensuring that communications via any medium meet the standard of 'clear, fair and not misleading' Undertaking relevant internally arranged training on systems, processes and regulatory requirements relevant to your role Identifying and escalating (through your line manager) risks that impact the business, customers or other third parties Carry out audits and provide resulting feedback Promote a culture of continuous improvement across processes in order to recognise and improve any obstacles.. First point of contact for all Healthcare Provider queries.

What do you need to thrive?

Essential


Good general standard of education (GCSE's or equivalent) Previous experience in a customer facing role PC literate with good knowledge of Word and Excel. Excellent verbal and written communication skills Ability to work under pressure and manage own time Ability to build relationships with healthcare providers and other stakeholders Politically agile with ability to manage conflict Able to deliver in changing environments

Desirable


Private Medical Insurance business knowledge. Knowledge of medical terminology

So, what's in it for you?

Bonus Schemes - A bonus that regularly rewards you for your performance A pension of up to 12%- We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance - With its own set of rewards and benefits Life Assurance - Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.

Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you, w

e will:

Help you to be the healthiest you've ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About Us

We're really excited to announce that we have recently been awarded

"Top 10 Best Places To Work"

in The Sunday Times Awards 2024!



Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.



We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people - and because we care.



Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

Ready to find out if we're the right fit for you? We can't wait.

Diversity & Inclusion

At Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.

Vitality's approach to sustainability

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.