Job Description

Exponential-e

Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.

We\'re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.



Overall purpose of the job:

Coordinating and delivering multiple service delivery projects

Follow processes to ensure the smooth provisioning of Exponential-e products and services

Key responsibilities for this job:

• Provisioning of sales orders through to handover to the technical team
• Placing of sales orders with suppliers
• Communicating precise and accurate information to customers regarding sales orders
• Maintaining the relationship with customers and suppliers by communicating precise and accurate information regarding sales orders
• Informing customers of the details of their set-up and keep them continually updated on the progress and possible setbacks whilst maintaining professionalism and high standards of client care
• Arranging access appointments and requests for third party engineers
• Implementing fibre and copper circuits through direct customer contact and communication with suppliers
• Updating internal databases as required
• Liaising with different areas in the business
• General day-to-day provisioning duties
• Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

Knowledge and experience required:

• Significant customer service or administration experience
• Candidates should be numerate, literate, have good IT skills along with an organised and methodical approach to work
• Responsible and willing to take ownership of projects
• Well organised and self motivated team player
• Effective communication skills and an excellent telephone manner
• A strong attention to detail and a task finisher
• Experience working for an ISP or telecommunications provider would be preferable but not essential
• Any previous project co-ordination experience will be highly desirable

Our People

Our people are what makes Exponential-e Group the company it is today. This year\'s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.

Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.

Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.

Exponential-e