Job Description

Would you like to be part of a team delivering an invaluable service to the patients within the North Yorkshire region?
Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care?
We are currently recruiting for a PTS Ambulance Care Assistant for York Ambulance station for a full time, permanent role who share a value and belief in delivering the highest standards of quality service and patient care.

• Training Courses are full time, Mon- Fri for 4 weeks, full attendance is required.

Please note: you must have a full UK manual driving licence to apply for this role.
Main duties of the job
Responsible for the care and safe transportation of non-emergency PTS patients.
Ensuring timely transportation to and from appointments at hospitals, treatment centres, day units or other places of care.
At all times the post holder must ensure patient safety and reduction in harm to patients, self, colleagues, and others by assessing risks and adopting safe working practices.
About us
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.
We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.
We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.
Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.
Benefits:

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant).
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

Details
Date posted
20 January 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year Per annum
Contract
Permanent
Working pattern
Full-time
Reference number
174-PTSACAYORK-200126
Job locations
York Ambulance Station
Turner Close
York
YO31 9FD
Job description
Job responsibilities
If you have previously applied and were unsuccessful at the assessment or interview stage, we kindly ask that you wait three months before reapplying. The interview shortlisting will be based on the same criteria as the last recruitment cycle; therefore, we recommend giving yourself at least three more months to allow time to build on your skills and experience, supporting your chances of success in future recruitment cycles.
For full details and role responsibilities including person specification please see the attached job description:

• When applying, remember to fill out the application in full and check for errors with spelling and grammar.
• Have someone else check through it if you need to.
• List your previous employment in date order, starting with the most recent so that we can see the skills youre currently using.

For your application to be shortlisted you need to use the supporting evidence section to showcase why you are right for the job which should include information such as:

• Telling us what makes you compassionate and about any experience you have in showing empathy.
• Describing your relevant experience and how you think that makes you suitable for the role.
• Describing your track record of providing excellent patient care or customer service in a fast-paced environment.
• Describing your ability to work under pressure.

Your supporting statement should be at least two paragraphs long (around 500 words), but dont paste your CV in this section we are not able to shortlist if you do.
If you love to talk and you are passionate about providing excellent patient care - we would love to hear from you! Job description
Job responsibilities
If you have previously applied and were unsuccessful at the assessment or interview stage, we kindly ask that you wait three months before reapplying. The interview shortlisting will be based on the same criteria as the last recruitment cycle; therefore, we recommend giving yourself at least three more months to allow time to build on your skills and experience, supporting your chances of success in future recruitment cycles.
For full details and role responsibilities including person specification please see the attached job description:

• When applying, remember to fill out the application in full and check for errors with spelling and grammar.
• Have someone else check through it if you need to.
• List your previous employment in date order, starting with the most recent so that we can see the skills youre currently using.

For your application to be shortlisted you need to use the supporting evidence section to showcase why you are right for the job which should include information such as:

• Telling us what makes you compassionate and about any experience you have in showing empathy.
• Describing your relevant experience and how you think that makes you suitable for the role.
• Describing your track record of providing excellent patient care or customer service in a fast-paced environment.
• Describing your ability to work under pressure.

Your supporting statement should be at least two paragraphs long (around 500 words), but dont paste your CV in this section we are not able to shortlist if you do.
If you love to talk and you are passionate about providing excellent patient care - we would love to hear from you!
Person Specification
Qualifications / Knowledge
Essential

• Level 2 entry requirement e.g. 3 GCSEs grade A*-C or NVQ level 2 qualification or equivalent experience

Desirable

• Evidence of ongoing continuous professional development

Skills / Competencies
Essential

• Basic IT skills e.g. word, e-mail
• Ability to carry out manual handling including the lifting of patients and equipment
• Proven ability to handle sensitive situations professionally, assertively, and tactfully

Personal/Other
Essential

• Full driving license with no more than three penalty points for new entrants to YAS or a maximum of six for existing YAS employees
• Able to work as part of a team

Experience
Essential

• Background in a customer or patient orientated field
• Effective communication and interpersonal skills gained from experience of dealing with customers or members of the public

Person Specification
Qualifications / Knowledge
Essential

• Level 2 entry requirement e.g. 3 GCSEs grade A*-C or NVQ level 2 qualification or equivalent experience

Desirable

• Evidence of ongoing continuous professional development

Skills / Competencies
Essential

• Basic IT skills e.g. word, e-mail
• Ability to carry out manual handling including the lifting of patients and equipment
• Proven ability to handle sensitive situations professionally, assertively, and tactfully

Personal/Other
Essential

• Full driving license with no more than three penalty points for new entrants to YAS or a maximum of six for existing YAS employees
• Able to work as part of a team

Experience
Essential

• Background in a customer or patient orientated field
• Effective communication and interpersonal skills gained from experience of dealing with customers or members of the public

Skills Required