Job Description

Pub Operations Executive


Function: Star Pubs

Location: St Andrews Square, Edinburgh

Salary: 24,600 - 26,400 per annum

Contract: 12 Month Fixed Term Contract


Closing date: Tuesday 15th July 2025.


Are you looking for your next chapter at HEINEKEN UK? You already know that we make great beers and ciders, well we also offer exciting and dynamic careers! We have a fantastic opportunity available, as a Pub Operations Executive.


About the role



We're thrilled to announce an exciting opportunity within the Customer and Supplier Billing team for an enthusiastic and dedicated colleague. As part of this role, you will report directly to the Pub Operations Manager and collaborate closely with a committed team to deliver exceptional administrative support to our operations.



The customer & supplier billing team plays a pivotal role in managing tenant accounts with precision, ensuring accuracy in billing and payments. Your responsibilities will include handling rental discounts, increases, and promotional credits, as well as ensuring that all requests align with our commercial policy. You'll oversee the team mailboxes, ensuring timely responses under our Service Level Agreement (SLA). Additionally, you'll provide outstanding customer service to our stakeholders and customers when they contact the business.


Who we're looking for



We're looking for someone with a keen eye for detail and the ability to manage a substantial workload through effective organisation. You should be adept at building meaningful relationships and experienced in communicating effectively with both internal and external stakeholders. Experience working with customers and managing systems would be beneficial in this role. Proficiency in Microsoft Office packages (Excel, Word, PowerPoint) is essential, as is a willingness to learn and seek out opportunities for process improvement.



At HEINEKEN, we value learning and growth, and we believe there is ample opportunity for development in this role. We recognise that you may bring unique experiences that aren't listed here - we value a thirst for learning and development, so don't worry if you don't tick every box listed.



Our Benefits:

As part of the team, along with your salary you'll also receive;


An annual bonus, Company funded Private Medical Healthcare, Double matched pension (up to 10%), 35 days holiday A monthly case of our delicious ciders and beers! Comprehensive Opportunities to develop- We've just launched our Star Skills Playbook which has a comprehensive development programme for every role in Star Pubs - the world is your oyster once you join!

Our Ways of Working



Heineken's Global Purpose is to "brew the Joy of True Togetherness to inspire a better world" and to fulfil this we believe in working closely with each other and collaborating f2f when we can. To enable this, we ask colleagues to be in the office Tuesdays and Thursdays and one other day of colleague's choice.



The application



If you like what you've read and want to explore this opportunity further, please apply before the closing date listed at the top of the advert.

Please note, we may close vacancies early where we receive significant numbers of applications, so don't delay!



If you need any adjustments made to support your application, for example if you require information in different formats, or if you have any accessibility issues, then we're more than happy to review our processes - please feel free to get in touch with us as recruitment@heineken.co.uk.



In all likelihood the ideal candidate for this role won't meet every single requirement in this advert, in fact we all need the opportunity to grow and develop in role. We understand some applicants are less likely to apply to jobs unless they feel they meet every single qualification. The team at HEINEKEN would encourage you to submit an application if the advert has peaked your interest rather than ruling yourself out based on any self-limiting beliefs.You never know, you may be exactly what we're looking for!



This role is offered on Standard HEINEKEN Terms and Conditions. For the avoidance of doubt, this includes our standard notice periods and discretionary sick pay terms (added to our Absence Policy on 1 November 2014).


Apply today to discover Your Future, Untapped.