Job Description

About the role
Own your career, and you can build something to be proud of at Balfour Beatty. By joining our Living Places team as a Public Liaison Officer, you'll work with true experts who'll share their knowledge and provide support, encouragement and invaluable feedback so you never stop learning. Bring us your capability, and we'll help you take it much, much further.
To positively engage with stakeholder, businesses and residents during major schemes, service as conduit between the project team and the community.
What you'll be doing
To promote and improve the reputation of East Sussex Highways and Balfour Beatty through positive communications and feedback, being a trusted point of contact.

• Conduct stakeholder Management within project communities.

• Develop and maintain positive relationships and open communication channels with stakeholders, business, and other group within communities.

• Develop strategies and processes for engaging and dealing with public enquiry and queries.

• Managing communications data securely and identify trends to optimise future engagement and best practice.

• Coordinate project promotional exhibitions for large, major schemes.

• Engage with site teams through site visits.

• Attend public meetings, forums and events to represent East Sussex Highways where necessary.

• Deliver PIP letters to residents.

• Mitigate public relations risks by addressing sensitive issues with discretion and professionalism.

• provide regular reports on common public issues and concerns, recommending solutions.

• Provide regular progress updates to the Communications Team, alongside images/footage to enable the creation of Good News Stories.

Who we're looking for

• Full UK Driving Licence.

• IT literate - Microsoft Word, Excel and Outlook.

• Stakeholder management experience.

• Excellent communication skills - verbal and written.

• Able to analyse Data and trends.

• Approachable, calm under pressure and confident.

Why work for us
Day in, day out, our teams deliver some of the UK's most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
Why join us?
As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package that's right for you and your life. Here are some of our key benefits:
- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more...
About us
Balfour Beatty Living Places works in long-term partnerships with local authorities to create great places to live, work and play. We actively engage with local people to understand the needs of the communities we work in and shape the places where local economies can thrive and grow. As a leader in sustainable working, diversity, and social value, we use our expertise to bring real, positive change for our customers.
Diversity and inclusion
At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit:
We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: