Job Description

Role: Senior Process Excellence Manager - Centre of Excellence, Publishing, Performance & Intelligence
Location: London
Closing Date: Friday, 30th January 2026
About Springer Nature
Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are pioneers in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and @SpringerNature.
Publishing Performance and Intelligence Group (PP&I)
The goal of the Publishing Performance and Intelligence Group (PP&I) is to help deliver next generation digital publishing at Springer Nature and as a result, grow the number of published articles especially in open access (OA). Working closely with the Journals Group, Production, IT, Marketing and Customer Service, PP&I support increasing the number of transfers of articles between journals, commissioning new collections, enforcing research integrity, strengthening editor engagement and delivering enhancements to the end-to-end journal publishing process.
The Centre of Excellence (CoE) team within PP&I creates and drives continuous improvement in PP&I and Journal Publishing teams with their respective stakeholders to achieve their strategic goals. With this purpose in mind, we initiate and run several tactical and strategic projects with specific business outcomes. We are a team of professionals who embrace and apply best practice Project Management, Business Analysis, Continuous Improvement and Change Management.
Purpose of the Role
As Senior Process Excellence Manager, you are a subject-matter expert in a specific Research Publishing Business Area, with sound experience in bringing efficiency and effectiveness in any workflow-related aspect of the business.
You will be working with key SN journals and PP&I stakeholders as well as Operations, Technology, Customer Services, Research Sales & Marketing, Finance, and others to align, agree, plan and drive improvement of (parts of) the end-to-end Publishing process. You will ensure that all stakeholders are informed of project progress and workflow changes and coordinate stakeholder engagement as needed.
The Senior Process Excellence Manager has a deep understanding of a specific publishing area and is a trusted partner of such area, offering both support and consulting to any initiative reflecting their strategic priorities. Ultimately the role owns and manages a selection of projects associated with the publishing area, ensuring alignment and consistency of the project portfolio and influencing the strategic direction of the relevant business area.
Role Responsibilities
For those business needs that cannot be addressed by the publishing area itself and that are of tactical or strategic importance, explore the actual problem to solve, map relevant processes and data, identify inefficiencies and sources of errors, identify improvement opportunities, gather and prioritise requirements, define the improved future state and generate solution options to achieve it; ultimately, contribute to the implementation of the recommended solution.
Perform request-specific tasks such as, for example, produce/update documentation and reports, consolidate or analyse data, enable data consistency and integrity, unify different workflows, build and improve workflow automation solutions, roll out regulatory/compliance requirements, write test scripts, give training on new processes/solutions.
Engage editorial, marketing and production teams to adopt new workflows and processes associated with transitioning journals onto platform(s) and systems.
Build close working relationships with key stakeholders in internal divisions that control and/or develop the processes and systems we rely on, including: the Journal Editorial Office, the Production and Emerging Technology team, the Content Acquisition team and the Product and Platform Group (PPG).
Contribute to change management planning and execution and take an active role in the successful adoption of change processes, products, and technologies in the organisation. Advocate the need for robust change management across all activities.
Capture and validate publishing requirements from internal stakeholders and translate these into prioritised functional, non-functional, integration and transitional requirements and ensure they are coherent with SN business strategy.
Experience, Skills & Qualifications
Essential
Yellow-belt Lean certification or Business Analysis certification - essential.
Degree: minimum of BSc level or higher (preferably in a Business or Information Sciences discipline) or be able to demonstrate proven and comprehensive experience in a current similar role.
Excellent understanding of the research publishing landscape and how journals and journal publishers serve the research community.
Previous roles must include process optimisation, continuous improvement, process excellence or business analysis in a lead position.
Excellent understanding of best practice project and programme management because of previous contributions to several projects with strategic impact.
Experience of negotiation; experience of successfully integrating customer and operational requirements.
Can think strategically and can prioritisation
Familiar with change management concepts and techniques.
Willingness, flexibility, creativity, and ambition to improve processes and workflows.
Desirable
Project Management certification (such as PRINCE 2, MSP, PPM, Scrum or any Agile methodology) - desirable.
Confident in building and maintaining business relationship within a corporate organisation
Demonstrate a highly analytical and logical approach and can articulate complex concepts in a clear, concise and unambiguous manner
Excellent presentation skills
Strong time-management and organisational skills.
Familiar with corporate IT infrastructure and system architecture
In return, we offer a competitive salary range and great employee benefits.
Please submit a CV and covering letter outlining your experience and interest for the role.
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Job Posting End Date: 1-02-2026

Skills Required