Job Description

About IMCD Group

IMCD N.V. is a leading company in sales, marketing, and distribution of speciality chemicals and ingredients. With a network of offices and warehouses across EMEA, Asia-Pacific and the Americas, IMCD provides its partners with the best-tailored solutions for multi-territory distribution management. Headquartered in Rotterdam, IMCD employs over 4000 professionals in more than 50 countries who provide best-in-class expertise for major global manufacturers.

Background and Role

IMCD UK is based in Sutton, Surrey, and employs around 220 people. The role of Associate Sales/Supply Service Representative (SSR) is a customer service-based role, working as the first point of contact for customers/suppliers, responsible for building strong relationships and delivering excellent service both internally and externally.

SSRs are vital to the IMCD business working in all market sectors.

Your responsibilities at IMCD:

Our SSR team fulfills two key functions: supporting the sales side and/or supporting the purchasing side of our business. Typically, an SSR specialises in one of these two functions, but occasionally performs a combination of both. This vacancy is for the

purchasing-side

of our Food & Nutrition Team. Responsibilities include:

Purchasing-side:

Responsible for placing supplier purchase order on our ERP system Purchase order placement and managing incoming orders. Dealing with queries relating to these orders such as price queries and delivery delays Stock Management including stock discrepancies in accordance with our stock policies Developing and maintaining good relationships with suppliers and colleagues Developing good communication skills via email and phone with internal and external suppliers/colleagues Following Best Practice in relation to IMCD goals and values Working with our third-party warehouses and hauliers to resolve any purchase order queries such as damages and delays. Arranging transport and customs clearance of EU and non EU imports into the UK. Resolving any purchase-related complaints and recording these so that we can look for areas of improvement. Managing workload in an efficient and organized way, keeping the ERP system/colleagues up to date where necessary. Efficient and supportive team working

Your profile:

Excellent communication skills- An essential! Not only talking on the phone and building relationships with customers and suppliers of all types, but also putting together professional emails and listening to and understanding client's orders and colleagues instructions. Resilient*, and able to multi-task and work under pressure - No two days are the same at IMCD. We work at a fast pace, and often encounter tight deadlines. You will have demonstrable experience in working to an excellent standard when under pressure, adapting to complex or challenging situations as they arise.
Solutions-focussed- our SSR Teams work with our internal teams and customer/suppliers to overcome challenges, solve problems, and constantly seek to improve processes. You will be resourceful, able to understand and assess a situation quickly, and calmly identify and implement solutions/ improvements. A can-do attitude- our values are central to all that we do. You will go a long way if you use your initiative and common sense, and are happy to roll your sleeves up and support the wider team Be a team player- Supporting colleagues when needed and working as part of a team is essential to your team's success Be highly numerate- we work with numbers a lot on the SSR team - be it giving quotes, placing orders, preparing reports or working with spreadsheets. Being able to spot discrepancies, working with percentages and in general be comfortable working with numbers. We will ask you to undertake brief maths/numeracy, attention to detail, and written communication assessments at first stage. IT skills- we will happily train you on JDEdwards & Salesforce (two of our key systems), but we would like you to have a good understanding of Word and Excel and be comfortable producing emails and letters Administration experience- at least 1 year of relevant sales/purchasing/customer services experience within an office environment. Qualifications:GCSE (or equivalent) Maths and English grade C or higher

Other information

Over 4000 staff globally, 220 in the UK Modern office based in the heart of Sutton, a stone's throw from the high street and station Monday to Friday 37.5 hour week, with opportunity for hybrid working (3 days in the office, 2 days from home after initial training period)
Great company benefits include:

Generous discretionary annual bonus scheme 25 days holiday plus bank holidays, as well as additional leave including birthday, marriage/civil partnership, and moving home leave. Generous pension scheme, plus life assurance and income protection cover offered Refreshments including fresh fruit, tea, coffee and soft drinks Cycle to work scheme, annual medical checks and seasonal flu jabs Access to extensive free wellbeing services, including free virtual/phone-based GP, mental health and physiotherapy services, an Employee Assistance Programme supporting mental, physical and financial health, plus access to employee perks and discounts with a range of high street and online retailers/entertainment providers Regular team and company-wide social events & Lots more...
If you want to make a real difference and work for a growing and expertise-driven company, then we'd love to hear from you. We're looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you'll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you'll have the freedom to make your own mark.

We're rooted in chemistry and specialty ingredients - yet operate like a professional services firm. As a truly international company, we have a presence in cities including Rotterdam, Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, Sao Paulo, and Toronto.

Job Types: Full-time, Permanent

Pay: 26,000.00-28,000.00 per year

Additional pay:

Bonus scheme Performance bonus Yearly bonus
Benefits:

Additional leave Company events Company pension Cycle to work scheme Employee discount Life insurance Referral programme Sick pay Work from home
Schedule:

Monday to Friday No weekends
Ability to commute/relocate:

Sutton, Greater London: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Experience:

office based purchasing admin/support or customer services: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: SSRPurchCC