Responsible for the day-to-day management of the quality assurance team to ensure all products are manufactured safely and meet or exceed customer specifications.
Key Responsibilities
Audits
Support the site actively in the preparation of and during Customer or Third-Party Audits
To deputise in the absence of the Factory Technical Manager.
Team
To manage, motivate and develop a team of Quality Assurance personnel, who will audit the Quality Systems according to a defined schedule.
Identify training needs within the team and manage performance
Compliance
Factory based role with close collaboration with other functions to ensure product safety and quality, specifically:
To ensure that all technical policies and procedures are adhered to within the manufacturing environment and review compliance.
HACCP - ensure that CCP are monitored and verified
To ensure Technical Systems are adequately monitored so that documentary evidence can be provided to support a "due diligence"defence in the event of a food safety or quality issue.
Ensure all agreed testing schedules are adhered to e.g., raw materials, finished products, environment, taste panel and lab samples.
Confirm calibration schedule is maintained and appropriate corrective action is taken where required.
Attend customer panels as required.
Form part of the internal audit team.
Support when required the planning and maintenance of the validation schedule
Management of KPIs
Manage process deviations e.g., concessions and incidents
To analyse laboratory results, understand data and report to business as appropriate.
Identify trends and out of spec results and drive appropriate corrective actions
To aid with the investigation of customer complaints, trending, and communication of these investigations to customers as appropriate
Collaboration with external and internal teams
To review contractor/service provider platforms e.g., pest control and ensure outstanding recommendations are closed out in a timely manner, trend results on a quarterly basis and escalate any issues to relevant departmental manager.
To aid in the delivery of technical projects as required by the business and/or appropriate for personal development.
Liaise with Supplier Assurance Manager to maintain the raw material supplier non-conformance system. Verify that appropriate corrective actions have been taken by the supplier to close off any non-conformances raised.