Job Description

EP Group - Quality Technician

EP Group is an award winning, global packaging manufacturer with production facilities across Europe and South East Asia. We specialise in a range of paper and plastic based packaging products, selling to most of the UK's largest retailers.

Our global headquarters in Birmingham is home to our dedicated paper manufacturing division providing a wide range of food packaging products for the likes of McDonalds, Amazon, Marks & Spencer and Greggs.

We are now seeking a Quality Technician to join our Quality Team to oversee different areas of quality. This will include goods in, ensuring procedures and specifications are met, compliance with Quality standards, returns, complaints and supplier compliance.

Location:

Office based / onsite - Tyseley, Birmingham

About the role - Quality Technician

The Quality Technician will be trained to develop an understanding of quality across all areas of the business. Reviewing the quality of goods as they come into the business, ensuring they meet specifications. Completion and maintenance of company and customer specifications. Ensuring returns and complaints are handled effectively and assisting with supplier compliance.

Key Accountabilities - Quality Technician:

Inspection of incoming goods Technical testing as required Approval of product samples Assisting in improvements to the QMS in compliance with BRCGS Handling of complaints / root cause investigations Maintaining complaints system and ensuring quick progression through each stage Liaising with suppliers and colleagues Recording of results and report writing Use of Quick Base, SAP and standard computer packages Completion of Euro Packaging specifications and customers own format specification Completion of QA/Technical based queries from internal and external sources Assisting in supplier compliance Control of blocked stock and returns Control of FSC artwork

Key requirements - Quality Technician:

Experience of working in quality, ideally in a warehouse / retail environment Knowledge of root cause analysis and corrective actions would be an advantage Working with customers and suppliers The ability to plan and prioritise workload The ability to communicate effectively To be accurate and detailed Experience of Word and Excel The ability to work alone but also to be a team player Experience in SAP / BRCGS Packaging standards would be an advantage Understanding of ISO:9001 Working against procedures and specifications
Job Types: Full-time, Permanent

Work Location: In person