Job Description

Company Summary

At EBPC, we deliver outstanding healthcare to the community of East Berkshire and beyond to enable people to live healthier lives through better access to healthcare services.

We strive to continually improve the accessibility of services for everyone, bring innovation to the sector and reduce the amount of pressure NHS services face, while not compromising on the care of patients. Working together as one team to continually deliver consistent, quality care in a cost-effective way.

We expect staff and patients a like to be treated with respect, and to work towards improving the health of everyone living in the communities we serve.

About us

EBPC is a well-respected enabler of high-quality NHS services. Established 25 years ago as an out of hours GP service, we have now grown significantly and deliver a full range of services, 24/7, to support 111, Primary Care Networks, Integrated Care Systems, Acute and Community NHS Trusts.

We are incredibly excited to now be embarking on the next stage of our development as we move into an ever-expanding digital space, running alongside our core business.

Job Summary

The post holder will provide effective, and comprehensive administrative support to the Clinical Governance & Quality Team. This will include compiling reports, managing commitments, and proactively dealing with day-to-day tasks. The post holder needs to ensure they are aware of the extensive team responsibilities, with flexibility, initiative, and enthusiasm. They will need to work both autonomously, and as part of the team.

Main Duties

Responsible for the administrative and clerical support, including running and distributing reports and independently actioning documents.

Assist in the implementation and development of the quality processes.

Manage and supervise on a day-to-day basis the needs of the clinical governance and quality team.

Training in the relevant company software will be provided.

The ability to manage workload and team expectations, the post holder will be expected to work both as part of a team and independently.

Preparing accurate materials including Excel spreadsheets, PowerPoint presentations and reports.

Responsibility for ensuring that deadlines are met, with regards to a variety of internal and external reports, which will include information gathering and collation of sensitive material, as required.

Maintain confidentiality at all times, particularly in relation to complaints, patient related issues and sensitive email correspondence.

Person Specification

Knowledge and Skills

Essential

Excellent communication skills.

The ability to manage a demanding workload and work under pressure to meet targets.

Computer literate - High proficiency in Microsoft Outlook, Word, Excel and PowerPoint.

Ability to present data in a clear and understandable format.

Desirable

Willingness to be flexible with regards to hours of work to meet deadlines/targets.

Ability to manage workloads and team expectations.

Able to demonstrate attention to detail.

Qualifications

Essential

GCSE (or equivalent) English, Maths and IT.

Knowledge of administrative procedures.

Experience

Essential

Working in a busy office environment.

Sensitivity to confidential information.

Experience in report writing/preparation.

Desirable

Evidence of continued professional development.

Previous experience in a Primary Care/Urgent healthcare setting.

Knowledge of key NHS terminologies.

Job Types: Full-time, Fixed term contract
Contract length: 9 months

Pay: 12.31 per hour

Expected hours: 37.50 per week

Benefits:

Bereavement leave Company events Company pension Free flu jabs Free parking On-site parking Sick pay Store discount
Schedule:

Day shift Monday to Friday No weekends
Application question(s):

Do you have experience of working within a Primary Care/Urgent Healthcare setting?
Education:

GCSE or equivalent (preferred)
Experience:

Administrative: 1 year (preferred)
Work Location: In person

Expected start date: 01/09/2025