Job Description

Introduction

As the UK's national fire safety organisation, we work to identify the dangers of fire and help our clients reduce any fire-related risks. With the support of our fantastic team of people, our not-for-profit organisation continues to go from strength to strength, so there is no better time for you to begin a promising career with the Fire Protection Association.Our people are the heart of our business and are core to our success as a company. We foster a highly collaborative and dynamic culture where everyone has a voice, aligned with our vision - to make the built environment a safer place to live and work. Our team are continuously making a difference in the industry, achieving a sense of fulfilment in the work they do. We offer employees a sense of purpose and a real contribution effect from the work that we do together.

We are excited to offer an opportunity to join our Operations and Compliance Department as a Quality and Compliance Coordinator. In this role, you will be responsible for the coordination of the FPA's Quality function, supporting the delivery and maintenance of high standards across the organisation. Working closely with the Head of Operations and Compliance, you will help deliver internal and external audits, ensuring our Quality Management System remains up to date, effective, and compliant with ISO/IEC 17025:2017 and ISO 9001:2015. You will play a key role in supporting quality processes and procedures across the FPA, helping to ensure our systems are robust, consistent, and fit for purpose.

Work Location/Hours

Head Office

09:00 to 17:00, Monday to Friday

(35 hours per week, will consider 28 hours per week but full time is preferable)

Department

Operations and Compliance

Line Manager

Head of Operations and Compliance

Key Responsibilities

Maintain audit readiness and support delivery of internal and external audits

Coordinate and manage document control processes, ensuring accuracy and compliance

Support the development and maintenance of Standard Operating Procedures (SOPs)

Ensure timely communication of updates to policies, procedures, and records

Plan and conduct internal process audits in line with the audit schedule

Track and follow up on non-conformances, actions, and opportunities for improvement

Maintain up-to-date quality trackers and prepare quality metric reports

Provide admin support for customer complaints, audit findings, and supplier reviews

Schedule and coordinate Management Review Meetings and collate supporting materials

Assist with external audit preparation and accreditation submissions

Respond to document requests and support with tender-related questionnaires

Take meeting notes and distribute them as required

Provide general admin support to ensure smooth operation of compliance activities

Key Competencies/behaviours

Confidential and impartial

Excellence in written and verbal communication skills

High standards of personal conduct and professional performance

Excellence in attention to detail

Able to prioritise effectively

Systematic and methodical

Good team player; ability to work as part of a team and alone on own initiative

Able to think and plan ahead

Diplomatic and objective with a can-do attitude

Able to provide and receive instructions in a positive, supportive and constructive manner

Reliable and flexible to changing priorities

Values the contribution of all staff members

Excellent time management and organisation skills

Able to encourage staff outside their line management structure

Willing to share knowledge, skills and ideas with department

Key Education and experience

Essential

Full driving licence and access to a car

A minimum of 2 years of experience in a Quality role

ISO 9001:2015 Internal Auditor Trained

Flexibility to adapt to changing regulatory requirements and operational needs

Strong administration experience of business management processes and their implementation

Strong organisational/planning/co-ordination experience

Experience of providing administration support to meetings including minute taking

Proficiency in MS Word, Excel, Outlook, PowerPoint

Desirable

ISO/IEC 17025:2017 Internal Auditor Trained

Experience and skills in quality or a laboratory environment

At the FPA we are committed to fostering an inclusive and fair workplace. Our EDI efforts are underpinned by the principles of trust, respect, and equal opportunities for all. You can read more about our commitment to EDI here: Our commitment to equality, diversity and inclusion | Fire Protection Association (thefpa.co.uk)

Job Types: Full-time, Permanent

Pay: From 30,000.00 per year

Benefits:

Company pension Cycle to work scheme Free parking Gym membership Health & wellbeing programme Life insurance On-site parking Sick pay Work from home
Schedule:

Monday to Friday
Work Location: In person