Job Description

About Servicom (High Tech) Ltd:

Servicom (High Tech) Ltd provide specialist communications equipment and services to a wide range of sectors including construction, events, manufacturing, and logistics. With a strong focus on operational excellence and service delivery, we operate in a regulated environment where data protection, health & safety, and radio licensing compliance are business-critical.

Role Overview:

We are seeking a proactive, detail-oriented Compliance and Quality Officer, who will play a critical role in supporting the company's compliance framework, ensuring alignment with ISO 9001:2015. You will help maintain the Quality Management System (QMS), conduct internal audits, deliver mandatory safety training and assist in the organisation's preparations for external BSI audits. You will also support day-to-day administrative functions and report regularly to the Senior Management team advising on Compliance performance; supporting our ethos of continual improvement

Key Responsibilities:

Maintain and develop the company's compliance framework, policies, and procedures

Coordinate the ongoing development of the company QMS

Monitor regulatory requirements (e.g. Ofcom licensing, GDPR, HSE obligations, insurance) and ensure ongoing compliance with business standards and those standards stipulated upon us by clients.

Lead internal audits and coordinate external inspections or certifications

Manage incident reporting and risk registers by working with relevant stakeholders to find resolutions and preventative actions to close internal tickets

Oversee staff compliance training and awareness campaigns

Maintain relationships with key regulators and industry bodies

Support tender responses and customer compliance questionnaires/forms

Advise management on compliance risks related to commercial projects or new services

Working with Senior Management, draft, review and update policies, SOPs and operational procedures

Maintain accurate document control, archiving historic versions of documentation

Act as Data Protection Officer (if required)

Manage user entries and ensure data integrity in compliance portals (e.g., Avetta, Safe Contractor, JOSCAR, Reset)

Required Skills & Experience:

Proven experience in a compliance, governance, or regulatory role, ideally within telecoms, engineering, field service, or technology

Strong knowledge of UK compliance regulations (e.g. GDPR, Health & Safety)

Experience maintaining compliance frameworks and delivering internal audits

Excellent communication and stakeholder management skills

High attention to detail with strong organisational abilities

Confidence to work cross-functionally with operations, sales, IT, and external parties

A working knowledge of ISO standards (e.g. ISO 9001, ISO 27001) and QMS frameworks is desirable

Previous experience managing whistleblowing or incident reporting systems is a plus

Health and Safety instructor certification or practical delivery experience in required training areas is desirable

The ability to pass a full enhanced disclosure (DBS)

An IOSH or NEBOSH qualification is advantageous; candidates without it should show a clear intention to pursue certification

Knowledge of Ofcom regulations is advantageous but not a pre-requisite

Familiarity with artificial intelligence applications and a willingness to employ new technologies effectively

What we offer:

An exceptional varying role working with a diverse client base

Competitive salary and benefits

A leadership role with visible impact across the business

Opportunity to shape and grow Servicom's compliance culture

A supportive, collaborative team environment

The opportunity to progress quickly to take on greater responsibility and leadership positions within a growing business

We are a technology-led business and will provide access to artificial intelligence tools to assist with this role

Hours: 08:45-17:00 Mon-Thu, 08:45-16:00 Fri.

Holiday: 23 days plus statutory Bank Holidays.

Probation period: 6 months

Salary expectations: 32,500k-36,500K commensurate with experience.

Location: Redditch, B98.

Start date: Immediate, however willing to wait for the required notice period.

Job Types: Full-time, Permanent

Pay: 32,500.00-36,500.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday
Work Location: In person

Reference ID: Compliance and Quality Officer