Job Description

Location
Newport (South Wales)
Salary
26,126 - 32,657
Contract
12-month Fixed Term Contrac
Closing date
7th July 2025
Working hours
37 hours Monday to Friday

Who are we?

We are a gas distribution business that services the gas infrastructure across Wales and the south-west of England. We serve our customers and communities with safe, reliable, and affordable energy services whilst investing to create a sustainable future to deliver our carbon-free vision for 2050.

What we're looking for?

The regulator Ofgem (office of gas and electricity markets) prescribes minimum levels of service customers can expect mostly in relation to timescales for key areas of service across emergency, planned and connections work.



This role is to investigate compliance within GSOP (Guaranteed Standards of Performance) and arrange for the relevant compensation to be paid where these standards have not been met.

We'll trust you to:

Operate office systems, process documents, maintain accurate records and access information in support of the Guaranteed Standards of Performance Provide administrative support and assistance in providing an efficient and effective service to contribute to the achievement of office and operational objectives Work with colleagues in the team to review and validate work and work together towards departmental/team objectives Be able to work to personal deadlines as well as those of the team and department

You'll need to:

Be numerate, have excellent communication skills, both written and oral Have the ability to use Windows 10 applications such as Microsoft Word, Exec, PowerPoint and Outlook as well as MAPS Possess the ability to manage time and prioritise workload Have good knowledge of the business internally and externally

We would also love to hear about anything else you feel you could add or bring to the role!



As we are a safety critical organisation, all offers of employment are subject to pre-employment drug & alcohol screening.

What's in it for you?

A competitive salary starting at 26,126 rising to 32,657 Hybrid working Flexible working opportunities 25 days annual leave plus bank holidays which can be tailored to celebrations that reflect your beliefs Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% - totalling 15% 14 x salary Life Insurance linked to membership of the Retirement Savings Plan "Choices" flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs Enhanced pay for parental leave Retail discounts and cashback scheme Friends & Family Discount for Three Mobile and Broadband Colleague recognition including Annual Celebrating Excellence Awards Living Wage Accredited Employer Award winning employer for 'Outstanding Contribution to Workplace Health and Wellbeing' and leading the industry in championing equality, diversity and inclusion Annual salary review Discretionary annual bonus Company Sick Pay In-house Occupational Health Team Employee Assistance Programme Comprehensive training

The way we do things

Our Ambition, Priorities and Values inform everything we do as a business - from our strategic planning to the performance management of our colleagues. Our values underpin everything we do and we are committed to creating a working environment that supports and fosters diversity, inclusion and equity, where all of our colleagues feel valued and supported to contribute to their full potential.



We are focused on creating a culture where it doesn't matter about gender, race, sexuality or disability; it's about our colleagues' skills, the way we do things and how we live our values.

Interested?

If you think you'd make a good addition to the team, we would love to hear from you!





If you would prefer to complete your application form in an alternative format such as Microsoft Word or would like to discuss the role in a little more detail, please contact us at recruitment@wwutilities.co.uk or on 07971 038 982.



You can also ask us about flexible working practices that may be available or tell us if you have any special requirements during the application process.