Job Description

About the Role

Starfish 9 Ltd is seeking a highly motivated and experienced Quality Assurance Manager to lead our QA team and uphold the highest standards of product and service quality across the organisation. This is a key leadership role responsible for developing, implementing, and maintaining robust quality systems and processes.

Key Responsibilities

Develop and oversee the implementation of quality assurance policies and procedures

Lead internal audits and ensure compliance with industry standards and regulations

Collaborate with cross-functional teams to identify and resolve quality issues

Monitor performance metrics and drive continuous improvement initiatives

Manage and mentor QA staff, fostering a culture of excellence and accountability

Liaise with external auditors and regulatory bodies as required

Report on quality performance to senior management

Qualifications & Experience

Essential:

Proven experience in a Quality Assurance or Quality Control leadership role

Strong understanding of quality management systems (e.g., ISO 9001, ISO 14001)

Excellent knowledge of regulatory compliance and industry standards

Demonstrated ability to lead audits and implement corrective actions

Strong analytical and problem-solving skills

Effective communication and interpersonal skills

Proficiency in using quality management software and tools

Degree or equivalent qualification in Quality Management, Construction, or a related field

Safety certifications related to working at height

Desirable:

Drone License

Management Safety Training Scheme (SMSTS)

NVQ Level 6 Senior Site Inspection

First Aid Certification

About You

We're looking for someone who:

Leads by example and champions a culture of safety, quality, and compliance

Has a proactive, hands-on approach to managing quality processes and resolving issues

Thrives under pressure and can adapt to changing project or operational requirements

Builds strong working relationships across departments, with clients, and subcontractors

Demonstrates excellent attention to detail and a commitment to continuous improvement

Holds a full UK driving licence and is willing to travel between sites as needed

Why Join Us?

Be part of a respected and growing company with a strong safety culture.

Competitive salary and benefits package.

Opportunities for training, development, and career progression.

A supportive and collaborative working environment.

Salary:

The salary for this position is competitive and negotiable based on experience and qualifications. We are committed to offering a compensation package that reflects the value you bring to our team.

Equality & Inclusion

Starfish 9 Ltd values diversity and promotes equality. We welcome applications from all sections of society and are happy to discuss reasonable adjustments or additional arrangements to support your application.

Please note:

Candidates must be eligible to live and work in the UK.

Job Types: Full-time, Permanent

Benefits:

Company pension
Work Location: In person