Job Description

The role

------------

Quality & Compliance Manager

Salary: Circa 30,000 (dependant on experience and hours)

Full Time position, Permanent Contract. 4 full days can be considered as a minimum Part Time, subject to pro-rata reduction in salary.

Location: Dundee

Mon - Fri, 9-5, option of 35 hr or 37.5 hr week, office based.

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.



As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.



An exciting opportunity has now arisen within the Forfar Agency, which serves its core area of Angus & Dundee.

About the role:

This is a crucial role ensuring that the agency exceeds its regulatory obligations and maintains high quality standards, also involving support duties enabling the Agents and other team members to maximise time spent serving existing and prospective customers.



This will include assessments of customer phone calls, preparation for audits and monthly Compliance returns as well as management of our accounts system which will involve client contact in resolving issues.



A full role profile is available which describes additional duties.

About you:

Experience of working in a busy, team environment. Strong interpersonal skills Previous coaching and development experience. Systematic and organised with attention to detail. Polite professional manner, confident on the phone and with IT. Numerate. Articulate, both verbally and in writing, with good spelling and grammar. A passion for process improvement. Experience of working in a regulated working environment desirable. You will preferably be able to demonstrate the above in your previous employment but this need not have been within insurance.

Our commitment to you:

Full training and ongoing support will be provided, including in attaining the necessary NFU Mutual Training & Competency Supervisor licence and any relevant product licences to this role.



Please apply in writing with CV and covering letter advising why you are applying for this role to: jeremy_parker@nfumutual.co.uk.



If you are unsuccessful your data will be stored for a maximum of 30 days following the start date of the successful candidate.

Closing date for all applications: 14/11/2025.

Please note you will be employed by an Agent of

NFU Mutual and not NFU Mutual directly.