Job Description

Job Title: Quality & Compliance Manager

Location:

Travel to various West Midlands locations (Wolverhampton, Bilston, Birmingham & Oldbury)

Salary:

? 55K - 60K DOE

Hours of work:

40 hours in any 7-day cycle, ability to be flexible to the needs of the service

Contract:

Permanent

About us: Care Perspectives

is a specialist provider of care and support to children & young people who have complex mental health disorders, learning disabilities, and emotional and behavioural difficulties. Since we established, we have worked tirelessly to develop services to achieve the best possible outcomes for our children & young people, creating services that nurture independence.

Our experienced Management Team includes a highly experienced and very successful senior director within the independent health, care and specialist education market. A practicing doctor for over 25 years, who leads our Clinical Team, and working in psychiatry for over 20 years and as a CAMHS consultant since 2009.

The management team are currently seeking an experienced, well-established Quality & Compliance professional who is eager to continue their progression and development in the Quality management area of our Children's home. Your primary focus will be to support our Responsible Individual & Registered Managers in promoting compliance and best practice alongside acting as a source of information. You will work closely with our Registered Managers to facilitate the achievement of excellent outcomes for our young people following key principles of residential childcare in line with Children's Homes Regulations including the quality standards April 2015, safeguarding children and promoting the welfare of children. You will provide robust Quality management support which meets and goes above and beyond of the Leadership and Management Standard.

Please note, this role is field based at our Children's Homes within the West Midlands & an element of working from home, so a driving license and access to a vehicle is essential.

DUTIES AND KEY RESPONSIBILITIES:

Able to work collaboratively with senior leaders, provide expert support to managers, and drive high-quality standards across services. Advise and work along with the Registered Managers and RIs regarding Statement of Purpose, Care Guidelines, location of risk assessment and other compliance documentation. This is a fantastic opportunity to work as part of a dedicated Management team committed to helping make a difference. Your work will be challenging and rewarding in equal measure, where children are listened to, respected, and involved in as many decisions as possible.

Overall responsibility for reviewing Policies and Procedures in consultation with the Directors. Contribute, develop and write policies, procedures, processes, and systems for every area which supports the delivery of high-quality care working in partnership with Directors, Responsible Individual and Registered Managers.

Develop, maintain, and review management information systems and recording processes to ensure compliance with regulations and best practice using Clear Care and Share Point.

Support Responsible Individual and the Home Managers in raising operation compliance standards across Residential Services, in line with the Government's national agenda and to comply with registration and contractual requirements Setting up a system to evidence that the Homes take account of the views, wishes and feelings of all children and young people, and their representatives with whom we work, to ensure that it continues to meet their assessed needs, expectations and are of the highest quality. Support Managers to develop robust system of Participation and Consultation for Children and Young People. Promote a culture of continuous improvement and demonstrate this by supporting the Home/Registered Managers to achieve recognised quality judgements in its Ofsted Inspections and work towards the achievement and maintaining of Good / Outstanding status and receive positive Local Authority QA audit reports. Deliver Compliance and Quality Management training for Managers and Senior Staff. Maintain close communication with Home Managers and the Business Manager in reviewing Health & Safety policies and procedure, thus safeguarding the children and maintain safety of the organisation. Support Home Managers and the Responsible Individual with Standards and Regulatory compliance; Reg 44, Reg 45, Ofsted inspection, feedback, and action planning. Weekly monitoring the progress the action plan. Prepare annual programme of Quality Assurance under Ofsted benchmarking to include team training and improvement of Management performance To be the Lead Designated Safeguarding Officer for Care Perspectives Residential and designated Ofsted contact on behalf of the Responsible Individual Fulfil responsibilities of Safeguarding lead for the organisation. Support Home/Registered Managers with incident management and oversight including lessons learned. Advise Home Managers/Registered Managers regarding Statement of Purpose, Care Guidelines, and location risk assessment. Support Home Managers, Directors, and the Business Manager with registration of new Homes ensuring a smooth process of successful registration. Oversight of all care planning, risk assessments and admission planning, including regular and ad hoc clear care (electronic recording system) audits. Report any shortcomings and the actions taken to mitigate the shortcomings to the Responsible Individual. Oversight and tracking of all incidents, physical interventions, and behaviour management processes. Oversight and tracking of all safeguarding concerns and complaints to ensure the appropriate processes are followed by the homes and the organisation. Overall responsibility for reviewing Policies and Procedures in consultation with the Responsible Individual Implementation and management of safeguarding meetings, risk register, core practice and governance meetings. Working in partnership with the Training Manager maintain Oversight and delivery of training and workshops to ensure continuous improvement of knowledge across the organisation.
This is a fantastic opportunity working as part of a dedicated Management team committed to help make a difference. Your work will be challenging and rewarding in equal measure, where children and young people are listened to, respected, and involved in as many decisions as possible.

To be considered for this role we are looking for candidates who must be qualified:

Essential qualification NVQ level 5, or 7 (children and young people)

Essential Skills & Experience required for this role:

Substantial operational experience of the social care sector, especially in residential childcare Full working knowledge of current statutory and regulatory guidelines governing the operation of services for children and young people Substantial experience of quality management systems Working knowledge of the National Framework Agreement Experience of working with a range of Local Authority and regulatory personnel Experience of working with the ClearCare system Excellent knowledge & experience of Safeguarding procedures Quality management: Able to work to a high specification to improve and maintain quality Expert: Able to provide sound, up to date knowledge and specialist advice on children's services and legislation Staff management: Ability to supervise and manage the work of others Self-starter: Initiative and self-discipline with the ability to motivate oneself, work under pressure and meet deadlines Problem solver: Provide the best possible solution to problems, evaluating the consequences of critical decisions. Able to handle objections effectively Disciplined: Develop and comply with the systems and procedures and take a disciplined approach when undertaking tasks Consistency: Be consistent in the manner in which a task is tackled, creating sound practical procedures, which incorporate checks for accuracy and ensure that tasks are completed satisfactorily Communicator: Establish and cultivate meaningful interpersonal relationships. Able to communicate effectively at all levels and in all forms Complete finisher: Ability to work in a steady, thorough, and deliberate manner, with the persistence to see a job through to conclusion Methodical: Search out errors, rectify omissions, perfect systems and procedures which will raise the quality and standards Ability to work independently and as part of a team Ability to motivate teams and individuals Excellent organisational and time management skills Excellent IT skills Driving Licence

Why join us:
Here are just some of the benefits of working for us:

Dedicated learning and development programmes Rewarding work helping our Children and young people reach their potential in their daily lives Friendly, small passionate teams with supportive working environments Career development opportunities to help you reach your own personal development We offer a structured induction programme including face to face training, online modules, shadow shifts Access to a wide range of free online courses for all staff on a variety of topics Free DBS check Recommend a friend referral scheme with financial rewards Pension scheme
In return, we offer a rewarding career with opportunities for progression in a fast-growing organisation that is committed to equal opportunities, staff development, retention, and inclusion.

Please note this vacancy may close at any time therefore early submission of your application is therefore encouraged.

Care Perspectives are committed to safeguarding and promoting the welfare of our children & young people. All applicants must be willing to undergo safeguarding screening appropriate to the post, including checks with past employers and subject to fully Enhanced DBS.

Job Type: Full-time

Pay: 55,000.00-60,000.00 per year

Licence/Certification:

NVQ level 5, or 7 (children and young people) (preferred)
Work Location: In person