Job Description

We are currently looking to recruit a Quality & Compliance Officer 30 hours a week over 4 days (Monday,Tuesday, Wednesday and Friday)

29250 FTE (depening on experience)

Haresfield Surgery is situated within the Worcester City locality boundary and provides general medical services to approximately 18,300 patients. The Practice has six partners, eights GPs, Advanced Nurse Practitioners, Registrars, GP Clinical Pharmacist, dedicated Management and a strong Nursing Team, all of which are supported by skilled Receptionists and Administrators. It is ideally located with excellent road links to surrounding towns and villages. We also have a branch surgery located just a few miles down the road in the rural village of Kempsey. Kempsey Surgery is a dispensing practice and looks after approximately 4,500 of our registered patients.

Haresfield Surgery prides itself with its team ethos, making it a great place to work. In its modern, purpose built building, Haresfield Surgery is able to offer its staff a working environment with comfortable rest rooms, free on-site parking and an in-house gym. Staff welfare is of utmost importance, as well as a focus on professional development and job satisfaction.

Job Summary

As a Quality & Compliance Officer, you will support the Practice Manager and Management Team in ensuring that the practice complies with all regulatory and compliance standards. Operational duties will include maintaining and improving clinical and administrative standards with the practice focusing on a safe, efficient and patient-centred focus.

The post-holder will need to quickly become familiar with all functions of the Practice and will be aware of the various statutory requirements and will assist in implementation as directed by the Practice Manager and Partners. There will be a need to work closely with all staff covering all departments in order to maintain levels of local and national standards and requirements.

The post holder will support the management team therefore confidentiality is of utmost importance.

Training requirements will be monitored by yearly appraisal. Personal development will be encouraged and supported by the Practice. It is the individuals' responsibility to remain up to date with recent developments.

Key Responsibilities

Premises:

Support the Practice Manager with legal, regulatory and contractual inspections ie. 6 Facet Survey, Notional Rent Reviews, CQC Inspections etc.

Oversee Infection Control compliance and audit

Arrange Fire Safety inspections and Fire Evacuations drills. Ensure that daily, weekly and monthly fire audits are completed

Carry out, record and maintain all Health and Safety requirements for both sites, including audits and risk assessments for COSHH, Fire Safety, Safety in the Workplace, Water and equipment

Maintain register of premises issues reported by colleagues for both sites. Liaise with management to organise and support 3rd party contractors to resolve reported problems

Oversee Premises Management and repairs

Manage cleaning contract and ensure standards of cleanliness are maintained

Arrange PAT Testing and Calibration of relevant equipment

Manage Fridge Temperature Registers

Oversee the legionella testing and ensure the practice is complaint and safe.

Carry out Fire Marshall duties when required

Manage room bookings for the practice, including external bookings of shared Boardroom facilities

Governance, Compliance and Quality:

Manage the Policies and Procedures Register, support and administer updates and annual reviews, and help support the adoption and acceptance from the wider practice team

Assist with the maintenance of all processes and compliance, in preparation for CQC inspections and ongoing governance

Conduct internal audits, quality control checks, and participate in external inspections to maintain accreditation and certification standards

Assist where directed with the investigation of any incidents, errors, or complaints related to practice activities, implementing corrective actions as necessary

Support Management to investigate complaints and Significant Events, whilst maintaining an up-to-date register of events and outcomes

Support planned meetings such as Clinical Governance and PPG Meetings and provide minute taking support where needed

Support and maintain and update the Business Continuity Plan

Liaise with Practice Manager to ensure practice has appropriate indemnity and insurance policies in place

Manage Risk Assessment Register

Information Technology:

Support IT Manager to deliver and resolve IT projects, rollouts and problems inc. Patient Touchscreen and Callboard.

Assist where necessary with Online Access issues

Team Collaboration:

Provide admin support across all multifunctional sites within the practice.

Collaborate with team members, wider practice colleagues, and other healthcare professionals to optimise a high standard of patient service and patient safety.

Promote effective communication and teamwork.

Qualifications and Skills:

Experience in a General Practice setting is preferred but not essential , with a broad range of skills and knowledge.

Strong organisational skills, attention to detail, and ability to prioritise tasks in a fast-paced environment.

Trustworthy, with an ability to maintain patient and business confidentiality at all times.

Excellent communication, interpersonal, and teamwork abilities.

Proficiency with General Practice clinical software (EMIS, DocMan, Klinik, Surgery Connect) and computer literate.

Commitment to patient-centred care, confidentiality, and ethical conduct.

Working Conditions:

Flexibility to accommodate operational needs when required across both sites.

Place of Work:

The main place of work will be based at Haresfield Surgery, but as this role has a responsibility at both practice sites, there will be times where travel is required to the practice's branch Surgery in Kempsey.

Meetings

Attend meetings as required.

Health & Safety:

Working within a healthcare environment, the post-holder must take responsibility for their own and others' health, safety and security. This will include (but will not be limited to):

All staff within the department adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.

Maintain an up to date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the Practice.

Using personal security systems within the workplace according to Practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the Practice.

Making effective use of training to update knowledge and skills, and initiate and manage the training of others in these areas.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed.

Actively identifying, reporting on and correcting health and safety hazards and infection hazards immediately when recognised.

Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other staff.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner that is welcoming to the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training program implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk. Assess their own performance and take accountability for their own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on their own and the team's activities and making suggestions on ways to improve and enhance the team's performance. Work effectively with individuals in other agencies to meet patient needs. Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will

strive to:

Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise people's needs for alternative methods of communication and respond accordingly.
Notes

This is not intended to be an exhaustive list of responsibilities. This is a role which requires flexibility and adaptability, and it is expected that you will participate in a wide range of activities which are appropriate to your position, level of expertise and employment grade.

Job Holder signature :

Date

Job Type: Part-time

Pay: 29,250.00 per year

Expected hours: 30 per week

Benefits:

Company pension Employee discount Free parking On-site gym On-site parking Transport links
Work Location: In person