Job Description

Job Requirements

About the Role

Quest Global is looking for an experienced Quality Support Specialist to provide hands-on production support at a Rail Pack Production and Maintenance Facility in East Grinstead.



The site delivers three key repair and maintenance routes, Fault Repair, Half-Life Maintenance, and End-of-Life Overhaul, ensuring reliability and performance for critical rail assets.



The role will focus on supporting application of the 5-Stage Quality Process, strengthening compliance with the Four Eyes Principle, and helping ensure high-quality, right-first-time output across all workstreams.

Key Responsibilities

Hands-On Quality Support: Provide day-to-day quality oversight and support, ensuring repair activities meet customer and industry quality standards. Be a visible presence on the shop floor, supporting teams through each stage of the process to ensure clarity, control, and compliance. 5-Stage Quality Process Execution: Actively support the execution of each stage of the quality process, ensuring accurate documentation, traceability, and adherence to standards. Reinforce the Four Eyes principle, ensuring independent checks are carried out consistently and recorded appropriately. Support teams in addressing non-conformances and implementing immediate corrective actions. Problem Solving & Escalation: Support containment, root cause analysis, and corrective action activities on emerging quality issues. Escalate systemic issues or recurring process weaknesses to the Quality and Production leadership teams for resolution. Continuous Improvement: Identify opportunities to simplify, standardise, or strengthen quality processes. Provide feedback and practical suggestions to improve quality assurance and control across repair activities. Collaboration: Work closely with Production, Engineering, and Quality leadership to maintain alignment on standards and expectations.

Contribute to team discussions, audits, and reviews to sustain a strong quality culture.

Work Experience

Skills & Experience

Hands-on quality assurance or inspection experience in rail, aerospace, defence, or other complex engineering/manufacturing environments. Strong working knowledge of structured quality processes and inspection stages. Experience supporting repair, maintenance or overhaul operations is desirable. Confident working on the shop floor, engaging directly with production and inspection teams. Knowledge of the Four Eyes principle, inspection sign-off requirements, and traceability standards. * Good communication skills and a collaborative approach.