Job Description

Location : Wrexham Wales
Job Ref: UDF/2025/495
Employment : Full-Time Permanent
Closing Date : 16 September 2025 05:00 pm

Dale Farm Cooperative is a UK dairy farmer co-operative owned by over 1200 dairy farmers who supply us with fresh milk. Dale Farm has operations throughout the UK and Ireland producing and distributing a wide range of dairy products which it sells across the UK and Ireland as well as exporting to over 45 countries worldwide.


At Dale Farm virtually every career discipline is represented in our workforce, from production, engineering and distribution, to sales & marketing and food technology/quality assurance, to Finance, HR and IT through to general management. Our standards are high and when we recruit we are looking for those with energy and drive, who are keen for responsibility and motivated to succeed with a record of achievement and with the potential to develop as the company grows.

Culture

Our culture is based on setting best in class standards, working to-wards and delivering on committed objectives, striving for constant improvement and involving everyone in the company. We strive to develop our people and harness everyone's contribution to deliver a winning team.

Equal Opportunities

The company is an Equal Opportunities employer and is committed to a safe, inclusive and relationship based workspace.

Benefits

In return, we offer a high degree of responsibility, plenty of challenge, good opportunities for learning and personal development and rewarding benefit packages, all within a fast moving and results oriented environment.



Quality & Technical Coordinator



As a Quality & Technical Co-Ordinator you will support the Technical and Quality Manager to deliver a site that is compliant with customer and legislative requirements. You will also be involved in all aspects of food hygiene controls to ensure that production is safe, consistent and compliant. The role will provide administrative support with quality management system (QMS), management of customer complaints, including collation of statistical data, customer queries and assistance with trending and communicating technical KPIs





This position is 40 hours per week with a shift pattern of Monday to Friday 8.30am-5.00pm, with some flexibility to the needs of the business.

The Role

Assist with the preparation and delivery of audits to identify areas for improvement and ensure quality standards are adhered to. Eg GMP, Hygiene Support the management and resolution of statutory and customer complaints through the analysis and documentation of issues and corrective actions taken to prevent recurrence. Conduct and manage traceability challenges for audit and Health Export Certification Manage customer Certificate of Conformance requests and supplier Certificates of Analysis Monitor and report on quality performance metrics (KPIs) to senior management, highlighting trends, risks, and opportunities for improvement. Accurate and timely maintenance of Quality Management System Ensure that Quality & Technical documentation, filing and storage is completed in line with regulatory requirements. Develop, maintain and review Quality & Technical documentation, such as SOPs, work instructions, and quality records, to support the QMS. Support training employees on Quality & Technical procedures and policies to ensure a consistent understanding and compliance across all departments Facilitate the calibration and maintenance of inspection, measuring, and testing of all equipment to ensure ongoing accuracy and reliability. Ordering and managing stocks of consumables

The Person:

Essential:

Minimum of Grade C or above in GCSE (or equivalent) English and Maths Minimum of 12 months experience within a busy administrative or retail role Proficiency in the use of Microsoft Office particularly Excel Effective communication skills (written and verbal) Proven experience to work under pressure while managing and prioritising high volume workload effectively Proven experience in working on tasks that require a high level of attention to detail. Able to display initiative and apply problem solving skills

Desirable:

Previous experience in a Technical or FMCG environment Previous Audit experience Awareness of HACCP, ISO 14001or QSHAS 18001




Learn more about the company and to apply online dalefarm.co.uk/careers or from the Connected App using the Careers tile.





Completed application forms must be received online before

5:00pm on Tuesday 16

th

September 2025

Only applications from EU Nationals or those with a valid permit to work in the UK will be accepted.



We are an equal opportunities employer



AMBITION | CURIOSITY | TEAMWORK | POSITIVITY | RESOLVE | ACCOUNTABILITY