Job Description

Service Delivery Engineer

About Servicom (High Tech) Ltd:

Servicom (High Tech) Ltd provide specialist communications equipment and services to a wide range of sectors including construction, events, manufacturing, and logistics. With a strong focus on operational excellence and service delivery, we operate in a regulated environment where data protection, health & safety, and radio licensing compliance are business-critical.

Role Overview:

Working within the Operations Team and reporting to the Operations Manager, a Service Delivery Engineer is a key position within the Company. The successful candidate will be delivering engineering services to our varied clientele. Configuring radio devices, installing radio systems and radio infrastructure, as well as completing component level repairs are many of the day to day functions of this role.

Servicom are proud to be ISO 9001:2015 accredited. As such, we have processes in place to ensure that a high quality standard is achieved with consistent results. The ideal candidate will be able to follow the processes in place and will in time be able to offer suggestions on how processes can become more efficient. We are a business that drives continual improvement; therefore we welcome opinions from all colleagues within the team.

Key Responsibilities:

Configuring radio units using programming software

Handling support queries for existing customers

Completing handset repairs, including soldering and repairs down to component level

Ensuring that clientele records are updated

Completing external site/field visits

Completing installations to a high standard

Completing RF Surveys and preventative maintenance inspections of radio infrastructure

Required Skills and Experience:

Exceptional attention to detail

A team player who strives to improve and develop themselves

Show aspiration to progress within the role

Passion for wanting to learn and own work entirely

A quality over quantity mindset, driving consistent results

Strong communication and customer service skills

Commercially aware

Dependability and ownership

1-2 years' experience in a service delivery environment/role, including field-based visits

What We Offer:

Competitive salary and benefits, with a clear progression framework, adding transparency to your career path

The opportunity to progress and take on greater responsibility, as you develop within the role

A fantastic working culture with a great team to support your development

Hours:

08:45-17:00 Mon-Thu, 08:45-16:00 Fri

Holiday:

23 days plus statutory bank holidays

Probation period:

6 months with an option to extend, based on performance

Salary expectations:

27k-65K commensurate with experience

Location:

Redditch, B98

Start date:

Immediate, however willing to wait for required notice period

Job Types: Full-time, Permanent

Pay: 27,000.00-65,000.00 per year

Benefits:

Company pension Free parking On-site parking Referral programme
Application question(s):

During your application, please confirm a date and time where you are available for a Microsoft Teams interview. Please offer a time within our working hours.
Work Location: In person