Job Description

Join Our Radiology Team - Evening Administrative Support
We are looking for a motivated and detail-oriented individual to join our Radiology Department, providing vital administrative and clerical support in a patient-facing role. This position is key to delivering a high-quality service, supporting the smooth and efficient running of Radiology services and contributing to an excellent patient experience.
You will play an important role in coordinating patient flow, maintaining accurate records, and carrying out data entry using the EPIC and ICE computer systems. Regular interaction with patients means this role is ideal for someone who is friendly, organised, and committed to providing outstanding customer care.
What we're looking for:
Strong communication and interpersonal skills
Excellent attention to detail and organisational ability
A patient-focused, professional approach
Confidence using computer systems (training on EPIC and ICE provided)
Working hours:Monday to Friday, 4:00pm - 8:00pmLocation: Heatherwood Hospital
If you are reliable, enthusiastic, and enjoy working as part of a supportive healthcare team, we would love to hear from you.
Main duties of the job

• Provide an efficient and effective service to both patients and other staff
• Maintain a customer care approach at all times.
• Support the introduction of Government, Trust, and Departmental quality and business initiatives.
• Actively encourage feedback as part of the departmental quality initiative
• Maintain the high standards of the department by contributing towards individual and team objectives
• Maintain good communication and relationships with a number of stakeholders including patients and other users of the service
• Convey factual information to patients, including children re: examinations;
• To input patient details accurately into Radiology Information System EPIC .
• Deal with telephone enquiries from the public in a discreet manner with empathy and sensitivity.
• Liaise with GP practices, hospital staff and other associated agencies internally and externally of the Trust in a polite and courteous manner taking action where appropriate and passing information promptly to the appropriate staff.
• The staff member will work in our different departments to assist with gaps in the rota and as per operational need
• The post holder must be able to travel to our satellite sites on an ad hoc basis to cover our reception areas where necessary

About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo
Details
Date posted
29 December 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
13,743 a year per annum incl HCAS
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
151-JLM575
Job locations
Heatherwood Hospital
Brook Avenue
Ascot
SL5 7GB
Job description
Job responsibilities
For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents. Job description
Job responsibilities
For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
Person Specification
Experience
Essential

• oPrevious reception duties
• oCustomer care/dealing with the public face to face or by telephone

Skills & Knowledge
Essential

• oFlexible - able to work on own initiative and within a team
• oGood telephone manner
• oAbility to work to deadlines. Able to work on own initiative and prioritise workload
• oAbility to prioritise work and to adapt to changing circumstances.
• oQuick thinking. Ability to respond to routine/special requests to distinguish those to be referred elsewhere.
• oAbility to work without supervision

Desirable

• oKnowledge of the Health Information Systems.

Qualifications
Essential

• GCSE English and Maths pass or equivalent.

Desirable

• NVQ in customer care or equivalent qualification

Person Specification
Experience
Essential

• oPrevious reception duties
• oCustomer care/dealing with the public face to face or by telephone

Skills & Knowledge
Essential

• oFlexible - able to work on own initiative and within a team
• oGood telephone manner
• oAbility to work to deadlines. Able to work on own initiative and prioritise workload
• oAbility to prioritise work and to adapt to changing circumstances.
• oQuick thinking. Ability to respond to routine/special requests to distinguish those to be referred elsewhere.
• oAbility to work without supervision

Desirable

• oKnowledge of the Health Information Systems.

Qualifications
Essential

• GCSE English and Maths pass or equivalent.

Desirable

• NVQ in customer care or equivalent qualification

Skills Required