Job Description

Description

Are you passionate about delivering excellent customer service and supporting your community?




The Parish of St. Helier is seeking a proactive and people-focused

Rates Officer & Customer Services Assistant Manager

to help lead our front-line services and ensure a high standard of service delivery to parishioners and visitors.



This key role involves supervising the Customer Services team, ensuring excellent service standards, and assisting with the efficient handling of enquiries, payments, and licensing. The postholder will also play an important part in ensuring compliance with the

Rates (Jersey) Law 2005

, supporting the

Rates Assessment Committee

, and engaging with external stakeholders including other parishes and government departments. If you are passionate about public service, team leadership, and continuous improvement, we'd love to hear from you.

Key Responsibilities

Support the Customer Services Manager in the day-to-day running of the Customer Services team. Support the management of Parish Rates processes, including assessments, collections, and reminders. Supervise and motivate staff to deliver a friendly, efficient, and professional service. Handle complex or escalated enquiries and complaints with empathy and efficiency. Support assessors and handle appeals and queries related to Parish Rates. Assist in the development and implementation of service improvements and digital initiatives. Issue various licenses and permits in accordance with legislation. Support assessors and handle appeals and queries related to Parish Rates. Ensure compliance with data protection and parish policies. Contribute to fostering an inclusive and supportive Parish culture.

Skills, Knowledge and Expertise

Proven experience in a customer service supervisory or management role. Strong interpersonal and communication skills. A calm, solutions-focused approach to problem-solving. Confident using digital systems and supporting others in their use. A team player with a commitment to public service and community values.

Benefits

Pension

As a contracted hours employee you are enrolled in to the Public Employees Pension Fund where your 7.75% employee pension contribution is matched by a 16% employer pension from the Parish.

Learning and Development

We provide access to an extensive accredited eLearning package as well as opportunities to study for role specific qualifications through our L&D department.

Holidays

23 days holiday per annum (*plus bank holidays) increasing with service.

About Parish of St Helier

The Parish of St Helier is the largest of twelve parishes in Jersey, providing a range of municipal and other services across the capital of Jersey and the Parish. The Parish works with the Island's Government, other parishes, and the voluntary and community sector, as well as private sector organisations. The Parish delivers services through two main operating divisions, employing over 200 staff and a wide range of honorary and volunteer roles.