Job Description

Williamsburgh Housing Association is a well-established RSL, with an excellent reputation, operating within Renfrewshire.

We are seeking a Customer Services assistant to join our fantastic front line team providing excellent services to our residents, factored owners and applicants. This is a fantastic opportunity to play a key role in delivering high-quality service and work as an integral part of our team.

What you'll do:

Provide front line customer service and administrative support Act as the first point of contact for our residents Liaise with residents, contractors, and internal teams Keep accurate records and ensure smooth communication

What we're looking for:

Strong organisational skills and attention to detail Excellent communication and customer service abilities A team player with a can-do attitude Experience in repairs and maintenance with an ability to identify safeguarding, hazardous, or health and safety issues (e.g. no heating, water leaks or electrical faults) and escalate appropriately whilst providing calm and clear instructions.
Join us in making a difference to hundreds of homes--apply today and be part of a supportive, professional team!

An application pack is available to download on our website http://williamsburghha.co.uk/vacancies/

Completed applications are to be emailed to vacancies@williamsburghha.co.uk and, in order to be considered, must include:

Application Form Equalities monitoring form

Benefits:

Flexi-time working. (subject to business needs). Hybrid working (subject to business needs). Annual leave - 25 Days plus 13 public holidays Employee Assistance Programme. Pension salary sacrifice.
WHA are members of the Scottish Housing Associations' Pension Scheme with options of DC pension schemes for incoming employees to choose from. The rates which will be on offer from April 2025 are:

Scheme 1:

Employee 3% / Employer 6%

Scheme 2:

Employee 5% / Employer 10%

Scheme 3:

Employee 7% / Employer 12%
Scheme 3 will increase at a 1% incremental rate (for both Employer and employee) on an annual basis until it reaches the rates of 10% Employee and 15% Employer contribution in April 2028.

PLEASE NOTE: CVs WILL NOT BE ACCEPTED - APPLICATION FORMS ONLY.

Job Types: Full-time, Permanent

Pay: 30,250.00-33,617.00 per year

Benefits:

Bereavement leave Company pension Enhanced maternity leave Enhanced paternity leave Flexitime Free flu jabs Free parking Health & wellbeing programme Paid volunteer time Sick pay Work from home
Work Location: Hybrid remote in Paisley PA1 1RW