Reception / Admin Lead
Brighton, ENG, GB, United Kingdom
Job Description
Are you an organised, people focused leader with experience in reception or administrative work? Were looking for a Reception/ Admin Lead, to join our supportive team at The Avenue Surgery, part of Sussex Primary Care.
This is a key role overseeing the day to day operations of our reception and administration team. Youll lead by example, ensure smooth running of patient facing services, and support our practice management team in maintaining high standards within the surgery.
Key Responsibilities:
Lead and supervise the reception/admin team, ensuring excellent communication and promote high morale Manage team rotas, annual leave cover, performance reviews, appraisals, and sickness return to work processes Conduct staff training, induction, and support development of team members Ensure smooth process of appointment bookings, clinic management, and patient communication Maintain admin supplies, reception materials, and update literature and noticeboards Be the first point of contact for verbal complaints, escalating appropriately Attend meetings, contribute to service improvement, and ensure compliance with SPC policies Support business continuity and act as Fire Marshall and delivery contact
What Were Looking For:
Strong leadership and organisational skills Previous experience in a healthcare reception or admin environment preferred Confident communicator, both with patients and team members Ability to work independently, prioritise tasks, and maintain confidentiality A team player committed to delivering high quality patient care and service
Why Join Sussex Primary Care?
Youll be part of a friendly, values led team that prioritises staff wellbeing, learning and development, and great patient care. We offer a supportive environment where your ideas are welcomed and your leadership can make a real difference.
Apply now to become a key part of our team at The Avenue Surgery.
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Job Detail
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Job IdJD4117678
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusFull Time
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Job LocationBrighton, ENG, GB, United Kingdom
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EducationNot mentioned