Job Description

We are seeking a professional and friendly

Receptionist Administrator

to join our Taunton Reception Services team.


As the first point of contact for patients, visitors and staff you will play a key role in creating a welcoming and efficient front of house environment and providing a first-class reception service.

Salary:

24,309.57 per annum

Location:

Taunton

Contract:

Permanent

Hours:

Full time (37 per week)


The Taunton reception operates Monday - Thursday, between the hours of 9.00am and 5.00pm, and 9:00am - 4:30pm on Fridays. You will be required to provide annual leave and occasional ad hoc cover for the Yeovil Reception Administrator.

What can you expect to be doing?

As our Reception Administrator, you will be the first point of contact for patients, families, visitors, volunteers, and staff. Your role is essential in creating a calm, respectful, and supportive environment while handling a range of administrative tasks and front desk responsibilities efficiently.


You will be supported by a team of reception, shop and flower volunteers who play a vital role in helping to create a warm, friendly, and welcoming environment for everyone visiting the hospice.


In this role, you will also work closely with the Yeovil Reception Administrator to align reception practices across our two hospice hubs.

Your day-to-day work will involve

Greeting and assisting patients and visitors to the Taunton hospice Managing incoming calls, transferring to the appropriate person, and taking messages as needed Acting as the first point of contact for queries, triaging and signposting onto the right team Signing visitors in and out and distributing visitor passes Handling mail, deliveries, and administrative tasks as required Ordering stock, assembling information packs, and re-stocking leaflets Supporting teams across the hospice with their day-to-day administrative needs Managing, training and motivating volunteers Organising and allocating tasks to volunteers Assisting with coordinating on site activities, events and meetings Overseeing the reception shop, cash handling and serving customers at the till Replenishing stock in the reception shop and creating merchandising displays Coordinating volunteer rotas

What will you be good at?

To be successful in this role, you will have;


Previous experience in a reception or in a customer service environment Experience of volunteer or people management Excellent interpersonal and communication skills Strong organizational abilities and attention to detail Ability to handle multiple tasks and remain calm under pressure Competency with Microsoft Office (Word, Outlook, Excel)

The ability to travel cross-county is an essential requirement of this role. There will occasionally be a need to travel to Yeovil for training, providing reception cover, attending team meetings, and stock collection.

What can we offer you?

Holiday entitlement

33 days holiday including bank holidays rising to 35 days after 1 year, and increasing with length of service (pro-rata if part-time) Ability to buy and sell annual leave

Pension scheme

NHS employees eligible to continue with their NHS pension scheme
Non-NHS employees will receive 5.5% employer and 5% employee contribution.

Award-winning Employee Assistance Programme for you and your family offering:

Vitality & wellbeing health portal for non-emergency care Unlimited access to 24/7 online GP Consultations for employees as well as Expert Case Management Confidential and free 24-hour Employee Assistance Counselling and support Legal, financial, and medical information and advice

And more...

Life assurance cover

- 2x salary

Health Cash Plans

- help with covering the cost of healthcare needs by providing cashback on a range of health benefits Blue Light Discount Card Enhanced maternity/paternity leave
Excellent learning and development opportunities Free on-site parking in Yeovil and Taunton Volunteering and fundraising opportunities

Eligibility criteria applies

If you want to get to know our team or have a chat before applying, we'd love to hear from you. Just reach out to Mel Merril at Mel.Merrill@st-margarets-hospice.org.uk


We are currently managing the recruitment process in-house and kindly ask that recruitment agencies refrain from contacting us with candidates for this role.


For any questions about our recruitment process, please contact Recruitment@st-margarets-hospice.org.uk.


We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact us for a chat if there's anything you want to talk about before you apply.


Unfortunately, we are unable to offer visa sponsorship at this time.


If you have all the information you need, just click apply. We can't wait to hear from you!

Closing date:

Sunday 19th October

Interview date:

Monday 27th & Wednesday 29th October


Interviews will be in-person at Taunton Hospice Hub. Please note, it is not possible to be flexible with the interview dates.

DBS Information

This role requires a standard criminal background check via the disclosure procedure.


The Disclosure and Barring Service offers a confidential checking service for transgender applicants. This route gives applicants the choice not to have any gender or name information disclosed on their DBS certificate and is available for all levels of DBS check.