Job Description

We're looking for an experienced individual to join our thriving

10-surgery mixed dental practice

, helping to ensure our patient journey is seamless, efficient, and always welcoming.

About the Role

You will play a key role in supporting our

two Front of House team members

, helping to maintain smooth day-to-day operations at reception and across the patient pathway. This is a hands-on, people-oriented role that combines

customer service excellence

,

team support

, and

practice coordination

.

Your main responsibilities will include:

Assisting and supporting the Front of House team in delivering a high-quality patient experience. Providing

training, guidance, and ongoing support

to help the team perform at their best. Overseeing aspects of

referrals coordination

, ensuring timely and accurate processing. Gathering and analysing

patient feedback

, then working with management to implement improvements. Helping to manage a busy reception area and ensure a professional, calm, and efficient environment. Supporting practice leadership in maintaining and improving front-of-house systems and standards.

About You

We're looking for someone who thrives in a fast-paced, patient-focused environment and has a natural ability to lead and support others.

Essential skills & experience:

Proven experience delivering

excellent customer service

to high volumes of clients or patients. Strong organisational and communication skills. Confidence in training, mentoring, or supporting a small team. A proactive approach to problem-solving and service improvement. Excellent attention to detail and ability to multitask under pressure.

Desirable:

Previous experience in a

dental or healthcare setting

. Experience

coordinating referrals

or working with patient feedback systems. Leadership or supervisory experience in a front-of-house or administrative environment.

Why Join Us?

Be part of a

supportive and friendly team

in a respected, well-established practice. Opportunities for

professional development and training

. A role that makes a real difference to both patients and team members. Competitive salary and staff benefits.
Job Type: Full-time

Pay: 27,800.00-31,900.00 per year

Work Location: In person